RAPID ACCESS 2 Keyboard - Readme Instructions Driver Ver 1007J June 26, 2001 - RAK2drv.TXT I. SYSTEM REQUIREMENTS Software: Windows 95, Windows 98, Windows Me, Windows NT 4.0, or Windows 2000 for use with the PS/2 keyboard connector Windows 98, Windows Me, or Windows 2000 for use with the USB port Hardware: IBM or IBM-compatible PC with a CD-ROM drive. Audio functions require an installed sound card. Advanced Power Management (APM) 1.1(WIN95 OSR 2 or later) is required for the Suspend button to work. The Suspend button may not be compatible with power management on some PCs, particularly laptops. II. DOWNLOAD INSTRUCTIONS To download directly to the system with the Rapid Access II keyboard, go to the IBM web support site (www.pc.ibm.com/support)and go to the files section for the Rapid Access II keyboard. 1. Create a temporary directory on the system. Choose any directory name you desire. (Example c:\rak) 2. Double-click on the file, RAK2DRV.EXE 3. When prompted, enter the directory created in step 1 for the download location of the file. 4. Go to the directory created in step 1, enter the execute the file RAKDRV.EXE. C:\rak\rak2drv.exe (where c:\rak is the directory created in step 1) 5. The file is a self-extracting executable and will ask you where you want the files to download to. The default is C:\RAK2. 6. After the files are extracted, go to the directory and run the setup.exe file. C:\rak2\setup.exe 7. Refer to the user's guide and the online help for additional information on the installation and configuration of the keyboard. 8. After successfully installation, the temporary directory and all contents created in step 1 can be removed. Software Verfication: The Rapid Access II keyboard software can be verified for proper installation by checking the following: 1. The Keyboard (Rapid Access) icon is located in the Control Panel. 2. 'IBM Rapid Access Keyboard' is listed in Add/Remove programs. Note: Check Add/Remove Programs to be sure no other special keyboard utilities or drivers are installed. If the keyboard is being used with an Aptiva L or Series computer, the IBM EZ Button software that came with computer must be un-installed. III. TROBULESHOOTING Retaining settings: Due to differences in OEM system manufactures BIOS content, a small number of rapid access keyboards could experience difficulty wherein the system fails to correctly retain the defined functions of the special feature buttons on the keyboard. If the proper installation and usage steps have been followed as described in the keyboard's users guide and proper performance from the system and keyboard is not achieved, contact the system manufacturer and determine if a later BIOS level is available for the system. If so, install the updated BIOS and perform the keyboard software installation and configuration steps again, as defined in the user guide provided with the keyboard. After taking these steps, if the system will still not successfully retain proper special function button settings for the keyboard, refer to the IBM technical support website at http://www.pc.ibm.com/support or contact the your geographical IBM technical support center as noted in the 'Help and Service' section of the user's guide or supplement for further assistance. CD-ROM drives: The Rapid Access Keyboard does not have the capability to control or selectively choose which CD-ROM drive is used. The CD-ROM drive with the higher priority status on the IDE bus will be the one that is activated by the button. The drive that is to be selectable by the keyboard, such as the audio CD-ROM drive, should be pin-selected to be the primary on the secondary IDE controller and the other drive, such as a high speed CD-ROM drive, should be secondary on the secondary IDE controller. The operating system will boot and find the audio CD-ROM to be the "D: >" drive or the next drive after the last harddrive and be selected by the Rapid Access Keyboard's CD-ROM button. Suspend Button: If computer goes to a low power state (screen off, hard drive spun down) by pressing the suspend button on the Rapid Access Keyboard but does not return to its full-power state when you press the suspend button on the keyboard the second time (or moving the mouse or pressing a key on the keyboard), your computer's power management software may not support this function. Your computer must be running Windows 95 Version 4.00.950B or greater or Windows 98, with hardware support for Advanced Power Management (APM) Level 1.1 or greater, for the suspend button to function properly. You can determine if your computer supports the suspend function by checking the Start menu to see if there is a suspend option listed there. If there is a suspend option listed, try selecting it. Your computer should go into a low-power state. Moving the mouse or pressing a key on the keyboard should bring it back to full-power state. If your computer does have a suspend function listed on the Start menu, but the function does not work when you select it, the suspend button on your keyboard will not work either. You can also select Power from Windows 95 control panel to modify your computer's power management settings. On some computers (particularly laptop systems), the suspend button on the Rapid Access Keyboard may put the computer into a low-power state but may not be able to take it out when you press the suspend button again. Most laptops have their own proprietary power management system. Try pressing the button or key on the laptop keyboard that is designated as the suspend key. On other systems, disabling the Mute and Suspend LEDs on the keyboard may resolve this problem. To disable the Mute and Suspend LEDs: 1. From the Start Menu, select Settings-Control Panel. 2. Double-click the Rapid Access Keyboard icon. 3. From the Customize panel, select Preferences. 4. Disable the Mute and Suspend LEDs. 5. Select OK and Cancel to exit. This will disable only the Mute and Suspend LEDs, not the Scroll lock, Cap lock and Num Lock LEDs. If this does not work, the suspend function may not be compatible with your laptop's power management system and should not be used. Check the documentation that came with your computer to find out more about your computer's power management system. Operating System Issues: Media Player: These drivers will only work with Media Player 7.0. If you have a previous version of Media Player, go to www.microsoft.com for the latest version. If you are running Windows NT 4, you must have Service Pack 6a installed on the system for the Media Player to work correctly. Windows NT 4 The media buttons may be slow to respond under NT. This is due to the hardware interaction with the operating system and there is no fix at the current time. Windows 2000 The keyboard may not be listed as "IBM Rapid Access II Keyboard" in the Windows 2000 device manager. This is a known issue. Suspend (S3 State) The keyboard and mouse may stop working when the system is recovering from the S3 state. For information on other topics, look at the online help text. IV. USB INSTALLATION INFORMATION For the Rapid Access II Keyboard to work as a USB device theUSB port must be enabled and Windows 98 is required. See your system User’s Guide or contact your manufacturer Technical support for assistance. If you cannot get your keyboard to work as a USB device you can use it as a PS/2. Before connecting the Rapid Access II Keyboard up to your system via the USB Port, you must verify that the USB Support is enabled in the CMOS/BIOS of your machine. This can be done using your current keyboard or connecting the Rapid Access II to your system using the PS/2 Connector. The steps below will guide you through checking the USB setting on IBM Desktop and IBM Aptiva systems. IBM Desktop Systems 1. Turn your system on. 2. In the lower right portion of your screen, a message will appear: Press F1 for Configuration/Setup Press on your keyboard. 3. The Configuration/Setup Utility menu will appear on your screen. Use the arrow keys to move down and highlight Devices and I/O Ports and press 4. On the Devices and I/O Ports menu, use the arrow keys to move down and highlight USB Setup and press . 5. On the USB Setup menu, verify that the following settings are in place: USB Support [Enabled] USB Keyboard/Mouse Support [Autodetect] If either of these settings are Disabled, change by highlighting the option and using the arrow keys. 6. Press to exit the USB Setup menu, press to exit the Devices and I/O Ports menu, press to exit the Configuration/Setup Utility. 7. Press for Yes, save changes and exit and your system will reboot. IBM Aptiva Systems 1. Turn your system on. 2. When the screen comes on showing IBM and Aptiva logos, press on your keyboard to enter the CMOS. 3. The Main Menu will appear on your screen. Use the arrow keys to move down and highlight Input/Output Ports and press . 4. Look down the list of options for the following: Onboard USB [Enabled] USB Keyboard Mode [Enabled] By default, the USB Keyboard Mode will be disabled. Use your arrow keys and highlight this section and change it to Enabled. 5. Press to exit the Input/Output Ports menu, press to exit the Main Menu. 6. Press for Yes, save changes and exit and your system will reboot. NOTE: If you ever go into CMOS and use the key to restore default system settings, you will need to go back through this procedure and enable USB Keyboard Mode again. If you are using a non-IBM system, it may or may not match these steps exactly. If you have questions about your machine, please consult your system User’s Guide or contact your manufacturer’s Technical Support for further assistance on your machine’s CMOS/BIOS. Listed below are some suggestions for users who have problems when trying to use the Rapid Access II Keyboard via the USB connection. 1. Make sure that your CMOS/BIOS is the latest for your system. This can be done by checking your manufacturer’s web site (for IBM systems: www.pc.ibm.com/support) or contacting your manufacturer’s Technical Support. 2. If the system will not detect the USB connection, try booting up and installing the drivers with the keyboard connected to the PS/2 port. After the drivers have loaded, connect the keyboard to the USB port. The system will find new hardware and load the appropriate Human Interface Drivers for Windows 98 to recognize the keyboard. 3. If you are going to use the Rapid Access II with an IBM Thinkpad, do not connect the USB until after Windows 98 has booted to the desktop. Thinkpads do not have an option for USB Keyboards in the CMOS setup. Use the built in keyboard for entering CMOS or entering LAN passwords. Note: This may or may not be the same with other manufacturers laptop systems. If you have a question, please consult your User’s Guide or contact your manufacturer’s Technical Support. 4. Due to changes in USB technology over the past few years, both hardware and software wise, systems older than March 1999 may experience some difficulty with the keyboard when trying to use the USB connector. It is recommended that you make sure that you have all the latest system files for your machine and updates for your operating system. For system updates, you can check your manufacturer’s web site (for IBM systems: www.pc.ibm.com/support) or contacting the appropriate Technical Support. For Windows 98 updates, you can check www.microsoft.com or use Windows Update to check for the latest information on the operating system.