What Caused the Problem?
Communication has been lost to one of the dual environmental card canisters in a drive enclosure. The drive enclosure has only one I/O path available. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions
before removing or handling components.
Important Notes
Recovery Steps
1 |
Fix any other problems reported by Recovery Guru before attempting to fix this problem. | ||||||
2 |
To determine the non-working channel, start at the drive mini-hub on the controller enclosure corresponding to the working channel (refer to the labels on the back of the controller enclosure if needed). | ||||||
3 |
Trace the cable from the working channel to the working environmental card in the affected drive enclosure.![]() Do not disconnect any cables on the working channel. Doing so will cause data loss! |
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4 |
Locate the other environmental card in the affected drive enclosure (this is the card on the non-working channel). | ||||||
5 |
Reseat the environmental card on the non-working channel. To do so, remove it from the drive enclosure, wait 10 seconds, re-insert the card firmly, then go to step 6. | ||||||
6 |
Select Recheck to rerun Recovery Guru to ensure that the problem has been fixed. | ||||||
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7 |
Replace the environmental card on the non-working channel. Make sure the new card has the same enclosure ID as the failed environmental card. | ||||||
8 |
Wait 40 seconds, then select Recheck to rerun Recovery Guru to ensure that the problem has been fixed. | ||||||
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