This README file contains the latest information about installing IBM TotalStorage™ DS4000 Storage Manager host software version 9.12 for Microsoft Windows Server 2003 - 32bit. In addditon, the IBM TotalStorage™ DS4000 Storage Manager host software package for Windows Server 2003 - 64bit(IA-64) should be used for servers that have Microsoft Windows Server 2003 - Intel Architecture 64 bit (Itanium - IA64) operating system (OS) installed. Important: There are not any DS4000 Storage Manager host software packages for the AMD- 64 or EM64T servers running in native AMD-64 or EM64T code version of the Microsoft Windows Server 2003 - 64bit OS. Refer to the IBM TotalStorage™ Support Web Site or CD for the IBM DS4000 Storage Manager version 9 Installation and Support Guides for Windows 2000/Server 2003, Netware, ESX Server, and Linux. This guide along with the DS4000 Storage Manager program Online Help provide the installation and support information. Last Update: 3/14/2005 Products Supported: ---------------------------------------------------------------- | New Model | Old Model | Machine Type | Model | |------------|-----------|--------------|------------------------| | DS4500 | FAStT 900 | 1742 | 90X, 90U | |------------|-----------|--------------|------------------------| | DS4400 | FAStT 700 | 1742 | 1RX, 1RU | |------------|-----------|--------------|------------------------| | DS4300 | FAStT 600 | 1722 | 6LX, 6LU, 60X and 60U | |------------|-----------|--------------|------------------------| | DS4100 | FAStT 100 | 1724 | 100, 1SC | |----------- |-----------|--------------|------------------------| | N/A | FAStT 500 | 3552 | 1RX, 1RU | |------------|-----------|--------------|------------------------| | N/A | FAStT 200 | 3542 | 1RX, 1RU, 2RX and 2RU | ------------ --------------------------------------------------- Note: - The DS4000 Storage Server controller firmware version 05.40.xx.xx and earlier along with its associated NVSRAM files should not be loaded into DS4000 storage servers connected to DS4000 EXP100 drive expansion enclosures. - For the DS4300 with Standard(base) or Turbo options, the DS4400 and the DS4500 storage servers connected to the DS4000 EXP100 drive expansion enclosures, the controller firmware version 06.1x.xx.xx and its associated NVSRAM file must be used. In addition, the DS4100 storage server with standard/base option is now supporting the controller firmware version 06.12.xx.xx or later. - For the DS4100 storage servers with Single Controller option, the controller firmware version 05.42.xx.xx and its associated NVSRAM file must be used. Do not attempt to download the controller firmware version 06.1x.xx.xx into these DS4100 storage server with single controller option models. - For the DS4300 storage servers with Single Controller option, the controller firmware version 05.34.xx.xx and its associated NVSRAM file must be used. Do not attempt to download the controller firmware version 06.1x.xx.xx into these DS4300 storage server with single controller option models. CONTENTS -------- 1.0 Overview 2.0 Change History 3.0 Installation and Setup Instructions 4.0 Configuration Information 5.0 Unattended Mode 6.0 Web Sites and Support Phone Number 7.0 Trademarks and Notices 8.0 Disclaimer ======================================================================= 1.0 Overview -------------- 1.1 Overview -------------- This is the latest release of the IBM DS4000 Storage Manager for the Microsoft Windows Server 2003 - 32 bit edition. This version of the DS4000 Storage Manager host software is required for managing the DS4000 storage server with controller firmware version 06.12.xx.xx installed - the DS4100 with standard (base) option, the DS4300 with standard (base) or turbo option, the DS4400 and the DS4500 storage server. Notes: 1. There are three separate IBM DS4000 Storage Manager host software packages for the following Microsoft Windows OSes - Windows 2000, Windows Server 2003 Intel Architecture 32bit (IA32) and Windows Server 2003 Intel Architecture 64bit (Itanium - IA64) that are available for downloading from the IBM DS4000 Support web site. Please select the appropriate package for your Microsoft Windows operating system environment. 2. This version of DS4000 storage manager host software does not support Microsoft Windows NT4 Operating System. In addition, the only DS4000 Storage Manager host software support on Windows XP Professional OS is the DS4000 Storage Manager client (SMClient) program from this IBM DS4000 Storage Manager host software package for the Microsoft Windows Server 2003 Intel Architecture 32bit (IA32). ATTENTION: The host software in this package does not support the AMD-64 or EM64T servers running in native AMD-64 or EM64T code version of the Microsoft Windows Server 2003 - 64bit operating system (OS.) The IBM TotalStorage™ DS4000 Storage Manager host software package for MicroSoft Windows Server 2003 - 32 bit OS should be used for the AMD-64 or EM64T servers running the 32 bit version of the Microsoft Windows Server 2003. The IBM TotalStorage DS4000 Storage Manager version 9 Installation and Support Guide for Windows 2000/Server 2003, Netware, ESX Server, and Linux is also available on IBM's Support Web Site as a downloadable Portable Document Format (PDF) file. It contains the instructions for installing the IBM DS4000 Storage Manager version 9.12 host software. In addition, the Docs directory in the DS4000 Storage Manager Version 9.12 Support for Microsoft Windows CD-ROM also contains others DS4000 publications that provide helpful information. The latest versions of these files are available on IBM TotalStorage™ DS4000 Support web site as PDF files. IMPORTANT: This release of IBM DS4000 Storage Manager host software supports all DS4000 Storage Servers with general released firmware versions from 05.00.xx.xx up to 06.12.xx.xx. Refer to the IBM DS4000 Support Web Site for latest DS4000 controller firmware and NVSRAM files for IBM machine types 1722, 1724, 1742, 3542 and 3552. The following table shows the first four digits of the latest controller firmware versions that are currently available for various models of the DS4000 storage servers. --------------------------------------------------- | | Controller firmware version | |------------------|--------------------------------| | DS4000 | | | Storage Server | | | Model | | |------------------|--------------------------------| | DS4500 (1742) | 06.12.xx.xx | |------------------|--------------------------------| | DS4400 (1742) | 06.12.xx.xx | |------------------|--------------------------------| | DS4300 Turbo | 06.12.xx.xx | | Option (1722) | | |------------------|--------------------------------| | DS4300 | 06.12.xx.xx | | Standard Option | | | (1722) | | |------------------|--------------------------------| | DS4300 Single | 05.34.xx.xx | | Controller Opt. | (for DS4300 SCU | | (1722) | only) | |------------------|--------------------------------| | DS4100 (1724) | 06.12.xx.xx | | | | |------------------|--------------------------------| | DS4100 Single | 05.42.xx.xx | | Controller Opt. | (for DS4100 SCU | | (1724) | only) | |------------------|--------------------------------| | FAStT500 (3552) | 05.30.xx.xx | |------------------|--------------------------------| | FAStT200 (3542) | 05.30.xx.xx | --------------------------------------------------- New features that are introduced with the controller firmware version 06.12.xx.xx or later will not be available for any DS4000 storage server controllers without the controller firmware version 06.12.xx.xx installed. ======================================================================= 1.2 Limitations ---------------- IMPORTANT: The listed limitations are cumulative. However, they are listed by the DS4000 storage subsystem controller firmware and Storage Manager host software releases to indicate which controller firmware and Storage Manager host software release that they were first seen and documented. New limitations with Storage Manager version 9.12.xx.08 and DS4000 controller firmware version 06.12.03.xx release 1. Do not cut and paste the information in the DS4000 Storage Manager online help into the DS4000 Storage Manager script command window or into the text file that will be used as input for the SMcli script engine. Extra space may be inserted in the required parameter names which will cause error(s) during the script command execution. (267873) 2. In the configuration that have both SATA-technology drives (EXP100) and Fibre-Channel technology drives (EXP700/EXP710/DS4100) behind the same DS4000 storage server, do not download drives firmware to both SATA-technology drives and Fibre-Channel(FC) technology drives at the same time. Download the drive firmware to drives of a single drive technology (either SATA or FC) at a time. 3. Currently, IBM does not support Gold key Premium Feature as a chargeable upgrade. The Gold key Premium Feature is enable or disable depending on the DS4000 storage server models. 4. The Asynchronous Remote Mirroring utility, asyncRVMUtil, is not supported. This utility is used to automatically synchronize the logical drives in the Remote Mirroring pairs. Please contact IBM representatives or resellers for the support of this utility in the future. 5. The disk resource might become offline when you execute the SMrepassist utility in the Windows Server 2003 MSCS environment. The work around is to set the big enough value (>120 seconds) for IsAlive and LooksAlive parameter of the disk resource before you execute the SMrepassist utility. This limitation is not applicable to Windows 2000 MSCS environment. 6. The RDAC driver in the DS4000 Storage Manager host software package for Windows version 9.12 does not recognize the mapped logical drives from the DS4000 storage subsystem with controller firmware version 04.01.xx.xx. The work around is to upgrade the DS4000 storage subsystem controllers with firmware version 05.xx.xx.xx or later. Limitations with Storage Manager version 9.10.xx.05 and DS4000 controller firmware version 06.10.11.xx release 1. In MSCS configurations, the MSCS service must be stopped and set to manual start after server rebooting, the clusdisk driver must have to be set to offline and, then, the server must be rebooted before uninstalling the RDAC driver in the server. If the clusdisk driver is not set to offline and the MSCS service is not set to manual start, the MS cluster service will not start after the new RDAC driver is installed because it can not bring the Quorum disk resource online. The problem is caused by the changing of the disk signatures. The workaround is stated in the first sentence of this paragraph. To recover from this problem, you must: 1. Look up the old disk signatures of the disk that are defined as cluster disk resources. They could be found either in the registry under the HKLM/System/CurrentControlSet/Services/Clusdisk/Parameters/Signatures registry key or in the cluster.log file. 2. Look up the new disk signatures of the disks that are defined as cluster disk resources using the dumpcfg utility that is packaged in the Microsoft Windows resource kit. 3. Compare the new and old disk signatures. If new disk signature did not match the old signature, you have to change the new disk signature to the old disk signature values by using the dumpcfg command. The syntax of the command is dumpcfg.exe -s For example, dumpcfg.exe -s 12345678 0 2. Before updating the RDAC driver in a server that is setting up as San-boot, modifications to the Fibre Channel (FC) cabling between the Host Server HBA ports and the DS4000 storage subsystem Fibre Channel (FC) host ports or to the FC switch zoning must be performed so that the FC HBA port in the host server will see either controller A or controller B only. The server will bluescreened during the reboot after the un-installation of the RDAC driver if the HBA port can see the boot LUN on both controller A and B. (258127 - 82146) 3. Do not update the DS4000 storage server controller firmware to version 06.1x.xx.xx from versions 05.4x.xx.xx or earlier if the exp700 esm firmware of the attached exp700 was not at 9326. If the EXP700 ESM firmware is earlier than the 9326 versions, the EXP700 enclosure and the installed drives may not be displayed in the DS4000 subsystem management window after the controller firmware is upgraded to 06.1x.xx.xx version. The workaround is to update the EXP700 ESM firmware to the 9326 version first before upgrading the controller firmware to version 06.1x.xx.xx. (260160 - 82841) 4. When connecting the EXP100 drive expansion enclosures, one must set the single digit (X1) of the enclosure ID to unique values. This is to prevent the possibility that one of the drives in the EXP100 enclosures be assigned the same ALPA as the DS4000 controller blade under certain DS4000 storage subsystem reboot scenarios. (261188) 5. There are not any DS4000 Storage Manager host software packages for the AMD-64 or EM64T servers running in native AMD-64 or EM64T code version of the Microsoft Windows Server 2003 - 64bit OS. Limitations with Storage Manager version 9.10.xx.02 and DS4000 controller firmware version 06.10.06.xx release 1. The DS4000 Copy Service RVM is not supported at this time for the DS4100 and the DS4300 storage server with Standard or Single Controller options. 2. In the Storage Manager version 9 client Subsystem Management window, the preferred owner of a defined logical drive can not be changed if the logical drive is not managed by the preferred owner/controller. The Storage Manager client will grey-out (not allowing one to select) the controller that is currently managing the logical drive in the selection list of the new preferred owner/controller. One is allowed to only select the controller that is not managing the logical to be the new preferred owner. There is no work-around. 3. Concurrent firmware download (downloading firmware/NVSRAM to the DS4000 storage server controllers with IOs to the host servers) is not supported when upgrading the controller firmware from a 05.xx.xx.xx version to a 06.1x.xx.xx version. ALL IOs must be stopped during the version 06.1x.xx.xx controller firmware upgrade from a 05.xx.xx.xx version. 4. Do not pull or insert drives during the drive firmware download. In addition, ALL IOs must also be stopped during the drive firmware download. Otherwise, drives may be shown as missing, unavailable or failed. 5. Controller diagnostics will not run in a DS4000 storage server with single controller. 6. When instructed to remove and reinsert or to replace a hard drive, wait at least 70 seconds before inserting either the removed existing drive or the new drive into the drive slot. Then, wait up to 3 minutes for the drive to be spined up, recognized by the DS4000 storage subsystem and displayed in the Subsystem Management window before repeating the process for another hard drive. There is no work-around. Similarly, wait at least 70 seconds before reinserting either the removed existing ESM module or the new ESM module into the empty ESM slot in the EXP drive expansion enclosure. Then, wait up to 3 minutes for the ESM CRU to be recognized by the DS4000 storage subsystem and displayed in the Subsystem Management window before repeating the process for another ESM. There is no work-around. 7. Staged firmware and NVSRAM download function is not available on the DS4400 (machine type 1742) models with firmware 06.1x.00.00 in conjunction with IBM Storage Manager 09.1x.xx.xx. Limitations with Storage Manager version 8.4x.xx.xx (and earlier) and DS4000 controller firmware version 05.4x.xx.xx (and earlier) releases 1. You must use the Add/Remove program function in the Control Panel window to uninstall or to disable the IBM DS4000 Storage Manager RDAC device. To re-install the IBM DS4000 Storage Manager RDAC device, follow the instructions in the IBM DS4000 Storage Manager version 9 Installation and Support Guide for for Windows 2000/Server 2003, Netware, ESX Server, and Linux. 2. You must always uninstall IBM DS4000 Storage Manager RDAC before you uninstall the Host Bus Adapter driver. Failure to do so may result in system hung or blue-screen. 3. When creating a Remote Mirror of a base logical drive, in the case where a FlashCopy of the base logical drive has already been created, the following restriction applies. If the Remote Mirror relationship is created while the base logical drive is receiving I/O, the FlashCopy logical drive will be failed. The work around is to quiesce I/O to the base logical drive while you are creating the remote mirror relationship. Alternatively, if the Remote Mirror relationship is created before creating the FlashCopy logical drive, the FlashCopy logical drive will not be failed. 4. When alternately switching back and forth the roles of the logical drives in a remote mirrored relationship, Windows NT4, Windows 2000 and Server 2003 may cache the file(s) on the logical drive(disk) in memory and use these cached data instead of going out to the disk to get the data. This windows OS behavior may make the data look like it was not synchronized between logical drives in a remote mirrored relationship. The fix to the problem is to dismount the primary logical drive in the server before demoting it to secondary role. In Microsoft Windows environment, this is best done by shutting down the server that the primary logical drive is mapped to. Then, promote the secondary logical drive to the primary role and hot_add it to the appropriate server. If the logical drive is of "Dynamic Disk" type, there is a possible solution without requiring server to be shut down. First, in the server that has the primary logical drive, run the SMrepassist program in the DS4000 Storage Manager Util directory with the -f option to flush the cached data to disk. Then, promote the secondary logical drive and hot_add it to the appropriate server. Before promoting the logical drive to primary role in the original server, force a failure to the disk, for example, by running a chkdsk on the disk. Then, promote the logical drive to primary role in the original server and hot_add it. One may have to reactivate the disk after it is hot_added to the server. If the server environment prevents the server from being rebooted and the logical drive is of "basic disk" type, you may use the following steps 1. In the server that has the primary logical drive, run the SMrepassist program in the DS4000 Storage Manager Util directory with the -f option to flush the cached data to disk. 2. Using the DS4000 Storage Manager to remove the LUN mapping of the logical drive that had the primary role from its server (host computer). 3. Promote the secondary role LUN to the primary role and hot_add it in the appropriate server assuming that the LUN mapping is already defined for this server in the DS4000 storage subsystem. 4. Before promoting the logical drive to primary role in the original server, run Hot_add program or initiate a Scan for Hardware Changes task in the original server. This is to remove the logical drive from the available disks. In W2K, you may see Unsafe Removal of Devices messages. 5. Using the DS4000 Storage Manager to add the LUN mapping of the logical drive that will be promoted to primary role to the original server(host computer). 6. Promote the Logical Drive to Primary role and hot_add it in the original server. If you are unable to hot_add the logical drive or the data still appears to be mismatched, you must reboot the server. 5. The supplied SMrepassist utility did not utilize Microsoft Volume Shadow Services APIs to quiesce the LUNs. Appropriate steps are still need to shut down/quiesce the applications like MS Exchange and SQL Server before the FlashCopy logical drive can be made. 6. Uninstalling RDAC may cause Windows Dynamic disks to fail. After the new RDAC is installed and the server is rebooted, these disks must be reactivated and Chkdsk must be run. The work-around is to stop the applications and remove the drive letters or the mount points to these disks before uninstalling and reinstalling RDAC. 7. The current RDAC driver will coexist with Storport model driver as long as it is not the driver for the adapter that talks to the LUNs in the DS4000 storage subsystems. Note: the current release drivers for all of the Fibre Channel host bus adapters that DS4000 Storage Servers support are based on the Scsiport model. 8. This following behavior applies for the direct Fibre Channel connection setup between the DS4300 storage server host ports and the server HBA ports only. If all DS4300 host ports are occupied, the DS4300 event log may show "host-side data rate negotiation failed" error when the server is booted up, this is normal error that were generated during the host rate negotiation routine inside the DS4300 storage server. 9. In a direct Fibre Channel connection between the DS4000 storage server and the HBAs in the host server, the system bluescreen may occur if the DS4000 storage server is powered off. The work around is to power down the server first before powering down the DS4000 storage server. 10. Only logical drives that are configured as "Basic Disks" in the Windows Disk Management folder can have FlashCopy made. The FlashCopy of a logical drive configured as "Dynamic Disk" type will always be failed by the DS4000 storage server when it is added to the host server. 11. There is not an IA-64 version of the DS4000 Management Suite Java (FAStT_MSJ). Use the 32-bit version of the DS4000 Management Suite Java for the Windows Server 2003 64-bit edition. However, one should uninstall it once the diagnostic is completed. It could cause the server to bluescreen in heavy IO loads. 12. Veritas DMP is not supported at this time in Windows operating environment. Please contact IBM representatives or resellers for the availability of support. 13. When managing the DS4000 Storage Servers with firmware version 05.3x.xx.xx, the Help window of the Subsystem Management window may not be displayed correctly the topics that are listed as result of executing a full text search. 14. When migrating array(s) from a dual controller DS4000 storage server to a single controller DS4000 storage server, you must first set the preferred owner of the to-be-migrated array(s) to be controller A before inserting it into the drive slots of a single controller DS4000 storage server. Otherwise, the array(s) will not be added to the single controller DS4000 storage server correctly which might cause problems. 15. When managing a single controller DS4000 Storage Server model, do not use the menu option - Configuration->Automatic... - in the Subsystem Management window to create LUNs. You might not be able to access or manage LUNs that are created this way. 16. After you replace a controller with a new controller in the single controller models of DS4000 storage servers, the premium features become unauthorized and are out of compliance. Any premium features not supported by the firmware of the new controller are unavailable. The work-around is to upgrade the firmware in the new controller to the same level as the removed controller and re-enable the premium features using the key files that you were provided when the premium feature was originally enabled. 17. When you migrating drive Customer Replaceable Units (CRUs) from multiple DS4000 storage servers into a single destination DS4000 storage servers, all of the drive CRUs from the same DS4000 storage server should be moved as a ‘set’ into the new destination DS4000 storage server. Before moving the next ‘set’ of drive CRUs, ensure that all of the drive CRUs for a single ‘set’ have been moved to the destination DS4000 storage server. If drive CRUs are not moved as a ‘set’ to the destination DS4000 storage servers, the newly relocated array may not appear in the Subsystem Management window. 18. Enclosure IDs may be listed incorrectly in the Subsystem Management window, even if the Enclosure ID switch settings appear to be correct. This is because of the physical design and movement of the Enclosure ID switch, it is possible to leave the switch in a “dead zone” between ID numbers, which will return an incorrect Enclosure ID (this value is 0 in most cases) to the storage management software. When setting the Enclosure ID, ensure that the switch has actuated completely and has settled where the value is clearly visible in the viewing window. 19. To download controller firmware, you must select the drive where the firmware is located. If the drive you select does not respond, the File Selection dialog box will revert to the A: drive and display an error message that drive A: is not ready if there are no media in drive A:. 20. You must suspend all I/O while ESM firmware downloads if you select multiple enclosures for downloading ESM firmware. If you select only one enclosure for download at a time, you can download ESM firmware with I/Os. However, IBM recommends that you suspend all I/O activity to perform firmware upgrades. Furthermore, if the EXP100 ESM firmware version is 953x or earlier, no IOs are allowed during the duration that the EXP100 ESMs are being updated with new firmware, including clustering reservation checking IOs. 21. The DS4000 storage server when configured with the DS4000 EXP100 SATA Drive Expansion Unit is currently reporting a higher frequency of informational events such as Destination Driver Events (DDEs) and FibreChannel link up/down events ... in the DS4000 Controller event log compared to the DS4000 storage server configured with Fibre Channel drives. Slower response times of SATA disk drives compared to Fibre Channel disk drives cause higher I/O retries from the DS4000 storage server controllers, resulting in a greater number of informational events logged. In addition, the number of information events reported in the DS4000 storage server event log will also grow in proportion to the increase in I/Os to the Logical Drives. In all cases, the DS4000 storage server controller will always successfully service the timeout I/O on the subsequent retries. 21. When saving the DS4000 storage server event log entries, it may take up to several minutes to save all entries in the event log depending on the DS4000 management workstation resources. However, the DS4000 Storage Manager client GUI will show the completion of the event log saving almost instantly. The work around is to check the file size of the file that the event log entries are saved periodically; if the file size does not change, the event log saving is completed. 23. Do not perform other storage management tasks, such as creating or deleting logical drives, reconstructing arrays, and so on, while downloading the DS4000 storage server controller firmware and DS4000 EXP ESM firmware. It is recommended that you close all storage management sessions (other than the session that you use to upgrade the firmware) to the DS4000 storage server that you plan to update. 24. Inter-operability with tape devices is supported on separate HBA and switch zones. ======================================================================== 1.3 Enhancements ----------------- ATTENTION: New features that are introduced with the DS4000 Storage Manager version 9.12 host software will not be available for any DS4000 storage server controllers without the controller firmware version 06.12.xx.xx installed. The DS4000 storage server controller firmware version 6.12.xx.xx is available for the following DS4000 storage server only - the DS4100 with standard (base) option, the DS4300 with standard(base) or Turbo option, the DS4400 and the DS4500. Please contact your IBM service representative or IBM resellers for availability of additional DS4000 storage server models support with controller firmware version 6.12.xx.xx in the future. A summary list of the new features that are introduced with the DS4000 Storage Manager version 9.12 host software for Microsoft Windows 2000 and Server 2003 operating systems in conjunction with the DS4000 storage server controller firmware version 06.12.xx.xx is as followed: 1. Support for the FC/SATA intermix premium feature enable via a premium feature key file. A premium key file, instead of a NVSRAM file, is now required to enable the FC/SATA premium feature intermix in a DS4000 storage server. 2. Support for the DS4100 with standard(base) option with controller firmware v06.xx.xx.xx code thread. No new premium features are available at this time for the DS4100 storage server with the controller firmware version 6.12.xx.xx. 3. New DS4000 host-software installation wizard that will automatically install the appropriate host-software components depending on the select server type (ie. host or management-station.) 4. Serviceability Enhancement - the ability to extract SMART data for SATA-technology drives. 5. Usability Enhancement - Added Wizard to Storage Manager SMclient to aid users with Storage Partitioning creation with Hosts, Adapters, and mappings. Added Task Assistant to Storage Manager which helps guide users through common task wizards for both the Enterprise and Subsystem management tasks. Please refer to the New Features section of the IBM DS4000 Storage Manager version 9 Installation and Support Guide for Windows 2000/Server 2003, Netware, ESX Server, and Linux for additional information about the IBM DS4000 Storage Manager version 9 enhancements. ======================================================================= 1.4 Prerequisites ------------------ Microsoft Windows NT4 SP6 operating system is not supported for this release of IBM DS4000 Storage Manager version 09.12.xx.xx. The only supported Microsoft Windows operating systems are Windows 2000 SP4 and Windows Server 2003. IBM xSeries and other Intel-based servers with minimum 512MB Memory with 512 KB L2 Cache Pentium II 450Mhz processor. (also see Dependencies section) ======================================================================= 1.5 Dependencies ----------------- ATTENTION: 1. DS4000 STORAGE SERVER CONTROLLER FIRMWARE VERSION 06.1X.XX.XX REQUIRES THAT THE FIRMWARE VERSION OF AN ATTACHED EXP700 ENVIRONMENTAL SERVICE MODULE (ESM) BE AT VERSION 9326 OR HIGHER. IF THE EXP700 ESM FIRMWARE IS EARLIER THAN THE 9326 VERSIONS, THE EXP700 ENCLOSURE AND THE INSTALLED DRIVES MAY NOT BE DISPLAYED IN THE DS4000 SUBSYSTEM MANAGEMENT WINDOW AFTER THE CONTROLLER FIRMWARE IS UPGRADED. 2. DS4000 STORAGE SERVER CONTROLLER FIRMWARE VERSION 06.1X.XX.XX REQUIRES THAT THE FIRMWARE VERSION OF AN ATTACHED EXP100 ENVIRONMENTAL SERVICE MODULE (ESM) BE AT VERSION 955X OR HIGHER. IT IS NOT POSSIBLE TO UPGRADE EXP100 ESM FIRMWARE VERSIONS THROUGH 953X TO VERSION 955X. TO DETERMINE THE FIRMWARE LEVEL OF AN EXP100 ESM, IDENTIFY THE PRODUCT LABEL LOCATED AT THE REAR OF THE EXP100 ENCLOSURE. ONLY LABELS ON WHICH THE FIELD REPLACEABLE UNIT (FRU) PART NUMBER READS 25R0156 POSITIVELY INDICATE THAT AN ESM MODULE IS RUNNING FIRMWARE VERSION 955X OR HIGHER. IF THERE IS NO LABEL OR THE PART NUMBER ON THE LABEL DOES NOT READ 25R0156, THE ESM MAY STILL HAVE THE FIRMWARE VERSION 955X OR HIGHER IF IT HAD BEEN PREVIOUSLY UPGRADED. IF NECESSARY, CONTACT YOUR IBM REPRESENTATIVE, SUPPORT, OR RESELLER FOR ASSISTANCE. 3. CURRENTLY, THE ONLY DS4000 STORAGE SERVERS THAT ARE SUPPORTED BY THE 06.12.XX.XX CONTROLLER FIRMWARE VERSION ARE THE DS4100 WITH STANDARD (BASE) OPTION, THE DS4300 WITH STANDARD (BASE) OR TURBO OPTIONS, THE DS4400 AND THE DS4500. DO NOT DOWNLOAD THIS CONTROLLER FIRMWARE ON ANY OTHER DS4000 STORAGE SERVER. THERE IS NOT ANY CHECKING FOR THIS RESTRICTION INSIDE THE STORAGE MANAGER CLIENT PROGRAM. 4. Always check the README files (especially the Dependencies section) that are packaged together with the firmware files for any required minimum firmware level requirements and the firmware download sequence for the DS4000 drive expansion enclosure ESM, the DS4000 storage server controller and the hard drive firmware. 5. If the managed DS4000 storage server had the FC/SATA intermix premium feature enable, do not upgrade the controller firmware from version 06.10.xx.xx to version 06.12.xx.xx until a FC/SATA intermix premium feature key file is generated and available. Once the controller firmware is upgraded to version 06.12.xx.xx, the FC/SATA intermix premium feature will be shown as out-of-compliance and the FC/SATA intermix premium feature key file is required to re-enable the feature. When the FC/SATA intermix premium feature is in out-of- compliance state, LUNs management functions like creations, deletions and modifications will not be operational. Please refer to the FC/SATA intermix premium feature activation card that was IBM DS4000 Storage Manager version 09.12.xx.xx provides full management support for IBM machine types 3552 and 3542 storage controllers that have at least firmware version 05.xx.xx.xx, IBM Machine type 1742 storage controllers that have at least firmware version 05.00.04.xx, IBM Machine type 1742-900 and Machine type 1722 storage controllers that have at least firmware version 05.3x.xx.xx or IBM Machine type 1724 storage controllers that have at least firmware version 05.42.xx.xx. The only IBM DS4000 Storage Manager version 09.12.xx.xx management function supported on DS4000 Storage Servers with controller firmware version 04.xx.xx.xx up to 04.01.xx.xx is controller firmware and NVSRAM download. ======================================================================= 2.0 Change History ----------------------------- This is the latest release of IBM DS4000 TotalStorage™ Storage Manager Host software for Microsoft Windows 2000 and Windows Server 2003. - March 18, 2005 - version 09.12.xx.08 - Support the DS4000 Storage Server controller firmware version 06.12.xx.xx - Support the controller firmware version 06.12.xx.xx installed in the DS4100 storage servers with standard option - Support FC/SATA intermix premium feature activation via premium key file - Added wizard and task assistants in the Storage Manager Client to guide users through common DS4000 storage server management tasks. - January 7, 2005 - Version 09.10.xx.05 for DS4100 base option support - Support the controller firmware version 06.10.xx.xx or higher for the DS4300 storage servers with standard option. Support for the attachment of EXP710 drive enclosures to the DS4300 storage servers with standard option - November 24, 2004 - version 09.10.xx.05 - Support for the DS4000 FC/SATA storage expansion enclosure intermix option - Enhance the DS4000 Enhance Remote Mirroring Global Copy and Global mirroring functions - Support for the attachment of EXP100 SATA storage expansion enclosures to the DS4400 storage server - Support for the increase in the maximum number of EXP100 drive expansion enclosures that can be connected to a DS4100 storage server. The maximum EXP100 drive enclosure that can be connected to DS4100 is now 7 instead of 4 - Support the DS4100 storage server with Single Controller option - 254966 ( 81363) DS4000 controllers do not agree on configurations - 256414 ( 81441) Cannot create new LUN using FSM 9.1 / FW 6.1 - 259611 ( 82674) Cannot install SM 9.10 because of a defect in Storage Manager host software uninstall - 261681 download allenclosures firmware cmd not working correctly. - hlpct_53466 ( 80833) tcp port scan causes controllers to reboot - change MIB file name to SM9_10.MIB - August 31, 2004 - Version 9.10.xx.02 - Enhance Remote Mirroring support. Besides Metro Mirroring, IBM DS4000 Storage Manager version 9 also supports Global Copy and Global Mirroring Remote Mirror options. - Parallel hard drive firmware download. - Staged controller firmware download. - Full command-line SMcli support. - Improve DS4000 storage manager client Subsystem Management GUI - Adding additional diagnostic features - Drive Channel status, hard drive sector failure list. - June 18, 2004 - Version 8.42.xx.00 - Support the new DS4000 storage server model - DS4100 (machine type 1724 - model 100.) - May 20, 2004 - Version 8.41.xx.05 - 73847 - Ancient IO were aborted during watchdog timeout - Support new controller firmware in DS4300 and DS4500 and EXP100 ESM firmware to enable EXP100 full High-availability support. - Support DS4000 Copy Services FlashCopy and VolumeCopy for DS4000 storage servers that are connected to EXP100 enclosure. Note: The DS4000 storage server controller firmware version must be 05.41.5x.xx or higher. The EXP100 ESM firmware version must be 955x or higher. - April 25, 2004 - Version 08.4x.xx.04 Version 08.41.xx.03 of Windows 2000 and Server 2003 RDAC that fixes these problems: 72340 RDAC event id 85 message logged during startup. The ASC\ASCQ is 0x20,0x25. Change RDAC system event log entry type from Error to Informational. 73760 ( #73735) Customize 8.34 MPP to support DS4000 string in the Inquiry Name. 74112 ( #74075) A windows 2003 Host with MPP install on the system will hang on a shutdown 74453 ( #74451) Virtual disk may not restart properly 74727 ( #74265) ( #73903) TD_PT1923 Volumes do not transfer back to original owner 74746 TD_PT2233 rdacdisk.sys needed after uninstalling RDAC - April 9, 2004 - Version 08.4x.xx.04 New version of DS4000 Storage Manager version 08.4x.xx.04 to support the new DS4300 Single Controller model 6LU, 6LX. With this firmware version, the standard DS4300 models support the following features: - 1 Gb support for fabric switch ports and host bus adapters (HBAs) - FlashCopy premium feature ======================================================================= 2.1 Key Features --------------------------------------------------------------------- - Support the DS4000 Storage Server controller firmware version 06.12.xx.xx - Support the controller firmware version 06.12.xx.xx installed in the DS4100 storage servers with standard option - Support FC/SATA intermix premium feature activation via premium key file - Added wizard and task assistants in the Storage Manager Client to guide users through common DS4000 storage server management tasks. ======================================================================= 2.2 Client Code levels at time of release are as followed --------------------------------------------------------- Important: This release of IBM DS4000 Storage Manager host software supports all DS4000 Storage Servers with general released firmware versions from 05.xx.xx.xx up to 06.12.xx.xx. For Microsoft Windows 2000 and Server 2003 32 bit (IA-32/32 bit) only: Starting with the DS4000 storage manager version 9.12, all of the host-software packages are included in a single host-software installer wizard. During the execution of the wizard, the user will have a choice to install all or only certain software packages depending the need for a given server. The version of the host- software installer wizard for this release is SMIA-WS32- 09.12.35.08.exe. This wizard will install the following version of the host-software packages: 1. IBM DS4000 Storage Manager Client version: 09.12.G5.04 2. IBM DS4000 Storage Manager RDAC version: 09.01.35.03 Note: This RDAC requires Windows2000-KB822831-x86-ENU.exe hot fix be installed in addition to Service Pack 4 in Microsoft Windows 2000 operating system) 3. IBM DS4000 Storage Manager Agent version: 09.12.35.00 4. IBM DS4000 Storage Manager Utilities version: 09.12.35.00 For Microsoft Windows Server 2003 64 bit (IA-64/64 bit) only: Starting with the DS4000 storage manager version 9.12, all of the host-software packages are included in a single host-software installer wizard. During the execution of the wizard, the user will have a choice to install all or only certain software packages depending the need for a given server. The version of the host- software installer wizard for this release is SMIA-WS64- 09.12.35.08.exe. This wizard will install the following version of the host-software packages: 1. IBM DS4000 Storage Manager Client version: 09.12.G5.04 2. IBM DS4000 Storage Manager RDAC version: 09.01.35.03 3. IBM DS4000 Storage Manager Agent version: 09.12.35.00 4. IBM DS4000 Storage Manager Utilities version: 09.12.35.00 Refer to the http://www.ibm.com/servers/storage/support/disk IBM TotalStorage™ Disk Storage Systems Technical Support web site for the latest released code levels. ======================================================================= 3.0 Installation and Setup Instructions ----------------------------------------- 3.1 Step-by-step instructions for this code update are as follows ------------------------------------------------------------------ Note: The web-download Storage Manager version 9.12 host software package must be first unpacked (unzipped) into a user-defined directory. Then, go to this directory, locate the Windows directory to access the Storage Manager version 9.12 host software installer wizard. 1. Install and update the driver for the IBM FAStT, FC-2 or FC2-133 Host Bus Adapter. a. Install the hardware by using the instructions that come with the adapter. b. Install the IBM DS4000 Host Adapter driver by using the instructions provided in the readme.txt file located in either the Host_Adapter directory on this installation CD or from the appropriate driver package that is downloaded from the IBM Support Web site. 2. Install the new Storage Manager host software from the appropriate CD-ROM directory for your Operating Systems or from the host software package that you downloaded from the IBM Support Web site. If there is previous version (7.x, 8.x or 9.10) of the IBM DS4000 Storage Manager host software installed in the system, you have to uninstall it first before installing the new version of the storage manager host software. Refer to the IBM DS4000 Storage Manager version 9 Installation and Support Guide for Windows 2000/Server 2003, Netware, ESX Server, and Linux for detailed installation instructions. 3. If the managed DS4000 storage server with controller firmware version 06.10.xx.xx installed had the FC/SATA intermix premium feature enable, do not continue with the next step until a FC/SATA intermix premium feature key file is generated and available. Once the controller firmware is upgraded to version 06.12.xx.xx, the FC/SATA intermix premium feature will be shown as out-of-compliance and the FC/SATA intermix premium feature key file is required to re-enable the feature. When the FC/SATA intermix premium feature is in out-of- compliance state, LUNs management functions like creations, deletions and modifications will not be operational. Please refer to the FC/SATA intermix premium feature activation card that was shipped with the FC/SATA intermix premium feature kit for instructions to generate the required premium key file. 4. Upgrade the DS4000 storage server firmware in the following order - the DS4000 drive expansion enclosure ESM code, the DS4000 storage server controller firmware and NVSRAM and then the hard drive firmware code. Refer to the IBM DS4000 Storage Manager version 9 Installation and Support Guide for Windows 2000/Server 2003, Netware, ESX Server, and Linux or the online help in the Subsystem Management window for detailed instructions. ATTENTION: Always check the README files (especially the Dependencies section) that are packaged together with the firmware files for any required minimum firmware level requirements and the firmware download sequence for the DS4000 drive expansion enclosure ESM, the DS4000 storage server controller and the hard drive firmware. 5. (if applicable) Re-enable the FC/SATA intermix premium feature using the premium key file. Refer to the http://www.ibm.com/servers/storage/support/disk IBM TotalStorage™ Disk Storage Systems Technical Support web site for the the latest DS4000 Storage Manager host software, the DS4000 controllers firmware, the drive expansion enclosure ESM firmware and the hard disk drive code. ======================================================================= 3.2 Refer to the Host_Adapter directory on the installation CD for the applicable drivers. Refer to the http://www.ibm.com/servers/storage/support/disk IBM TotalStorage™ Disk Storage Systems Technical Support web site for the latest supported host adapters, device drivers, and updated readme. ======================================================================= 3.3 Helpful Hints ------------------ 1. If you are unable to see the maximum number of drives during Automatic Configuration, you should be able to use Manual Configuration to select individual drives and select the maximum number of drives allowed. 2. Depending on the storage subsystem that you have purchased, you may have to purchase the DS4000 storage partitioning premium feature option or an option to upgrade the number of supported partitions in a storage subsystem. Please see IBM Marketing representatives or IBM resellers for more information. - IBM DS4100 storage subsystem (machine type 1724): The standard and single controller configuration does not have the DS4000 storage partitioning premium enabled. Four partition, eight partition, sixteen and an upgrade from four to eight partition storage partitioning premium feature options can be purchased. - IBM DS4300 storage subsystem (machine type 1722): The standard configuration does not have the DS4000 storage partitioning premium enabled. Four partition, eight partition, sixteen and an upgrade from four to eight partition storage partitioning premium feature options can be purchased. The IBM DS4300 Turbo option comes with 8 partition storage partitioning premium option installed. An upgrade to 64 partitions can be purchased for the IBM DS4300 Turbo option. - IBM FAStT200 (machine type 3542: The standard configuration has 16 partition storage partitioning premium option installed. No additional storage partitioning premium feature options can be purchased for these storage subsystems. - IBM FAStT500 and DS4400 storage subsystems (machine type 3552 and 1742 - models 1RU and 1RX, respectively): The standard configuration has 64 partition storage partitioning premium option installed. No additional storage partitioning premium feature options can be purchased for these storage subsystems. - IBM DS4500 storage subsystem (machine type 1742 - models 90X and 90U): The standard configuration has 16 partition storage partitioning premium option installed. An upgrade from 16 to 64 partition storage partitioning premium feature option can be purchased. 3. Do not delete the Access LUN or Access Volume. The Access LUN is required by the SMClient to communicate with the storage controllers when using the in-band management method. 4. The DS4000 controller host ports or the Fibre Channel HBA ports can not be connected to a Cisco FC switch ports with "trunking" enable. You might encounter failover and failback problems if you do not change the Cisco FC switch port to "non-trunking" using the following procedure: a. Launch the Cicso FC switch Device Manager GUI. b. Select one or more ports by a single click. c. Right click the port(s) and select Configure, a new window pops up d. Select the "Trunk Config" tab from this window, a new window opens e. In this window under Admin, select the "non-trunk" radio button, it is set to auto by default. f. Refresh the entire fabric. 5. When making serial connections to the DS4000 storage controller, the baud rate is recommended to be set at either 38200 or 57600. Note: Do not make any connections to the DS4000 storage server serial ports unless it is instructed by IBM Support. Incorrect use of the serial port might result in lost of configuration, and possibly, data. 6. Fabric topology zoning requirement. To avoid possible problem at the host level, it is best practice that all Fibre Channel (FC) Switches must be zoned such that a single FC host bus adapter can only access one controller per storage array. In addition, this zoning requirement also ensures the maximum number of host connections can be seen and log into the controller FC host port. This is because if a FC HBA port is seen by both controller A and B host ports, it will be counted as two host connections to the storage subsystem - one for controller A port and one for controller B port. Note: The DS4000 Storage Servers DS4500, DS4400 and FAStT500 (IBM machine type 1742 and 3552) have two ports per controller - one per minihub slot. The DS4000 Storage Servers DS4300 (IBM machine type 1722) and DS4100 (IBM machine type 1724) have two ports per controller. The DS4000 storage Server FAStT200 (IBM machine type 3542) has only one port per controller. 7. All drive enclosures on any given loop should have complete unique ID's assigned to them. For example, in a maximum configured DS4500 storage server, enclosures on one redundant drive loop should be assigned with id's 10-17 and enclosures on the second drive loop should be assigned with id's 20-27. Enclosures id's 00 ~ 09 should not be used and enclosure id's with the same single digit such as 11 and 21 should not be used on the same drive loop. 8. The ideal configuration for SATA drives is one drive in each EXP per array, one logical drive per array and one OS disk partition per logical drive. This configuration minimizes the random head movements that increase stress on the SATA drives. As the number of drive locations to which the heads have to move increases, application performance and drive reliability may be impacted. If more logical drives are configured, but not all of them used simultaneously, some of the randomness can be avoided. SATA drives are best used for long sequential reads and writes. 9. IBM recommends at least one hot spare per EXP100 drive expansion enclosure. A total of 15 hot-spares can be defined per DS4000 storage server configuration. 10. Starting with the DS4000 Storage Manager (SM) host software version 9.12 or later, the Storage Manager client script window looks for the files with the file type of ".script" as the possible script command files. In the previous versions of the DS4000 Storage Manager host software, the script window looks for the file type ".scr" instead. (i.e. enableAVT.script for 9.12 or later vs. enableAVT.scr for pre-9.12) ======================================================================= 4.0 Configuration Information ----------------------------- 4.1 Configuration Settings -------------------------- 1. By default, the IBM DS4000 Storage Manager 8.3 and higher firmware does not automatically map logical drives when the IBM DS4000 storage partitioning premium feature is enabled. This means that the logical drives after being created are not automatically presented to the host systems. For a new installation, after creating new arrays and logical drives; a. If the host OS type is not Windows NT, create a partition with the appropriate OS host type and map the logical drives to this partition. b. If your host OS type is Windows NT non-clustered (SP5 or higher), you can map your logical drives to the "Default Host Group" or create a partition with Windows non-clustered (SP5 or higher) host type. When upgrading from previous versions of IBM DS4000 Storage Manager to version 9.1x. a. If you are upgrading with no defined storage partitions in operating system other than Windows NT, you will need to create a storage partition with the appropriate operating system host type and map the logical drives from the "Default Host Group" to this partition. b. If you are upgrading with defined storage partitions and an operating system other than Windows NT is accessing the default host group, you will need to change the default host type to this operating system host type after upgrading. The DS4000 Storage Manager upgrading will reset the default host type to Windows NT host type. Refer to the IBM DS4000 Storage Manager online help to learn more about creating storage partitions and changing host types. 2. When you are configuring IBM machine type 1722, 1742, 3542 or 3552 storage controllers as boot devices, contact IBM support for supported configurations and instructions for configuring LUNs in IBM DS4000 storage subsystems as boot devices. 3. Running script files for specific configurations. Apply the appropriate scripts to your subsystem based on the instructions you have read in the publications or any instructions in the operating system readme file. A description of each script is shown below. - SameWWN.scr: Setup RAID controllers to have the same World Wide Names. The World Wide Names (node) will be the same for each controller pair. The NVSRAM default sets the RAID controllers to have the same World Wide Names. - DifferentWWN.scr: Setup RAID controllers to have different World Wide Names. The World Wide Names (node) will be different for each controller pair. The NVSRAM default sets the RAID controllers to have the same World Wide Names. - EnableDriveMigration.scr: The Enable drive migration script scans the drives for configurations when they are added to a storage system and will also attempt to use configurations found on the newly added drives. The NVSRAM default will enable drive migration. - DisableDriveMigration.scr: The disable drive migration script allows the addition of disk drives while the system is running. In addition, it identifies the drives as unused capacity regardless of past drive configuration. The NVSRAM default will enable drive migration. - EnableAVT_W2K_S2003_noncluster.scr: The script will enable automatic logical drive transfer (AVT/ADT) for the Windows 2000/Server 2003 non- cluster heterogenous host region. The default setting is to disable AVT for this heterogenous host region. This setting is one of the requirements for setting up the remote boot or SAN-boot. Do not use this script unless it is specifically mentioned in the applicable instructions. (This script can be used for other host type if modifications are made in the script, replacing the Windows 2000/Server 2003 non-cluster host type with the appropriate host type that needs to have AVT/ADT enabled) - DisableAVT_W2K_S2003_noncluster.scr: The script will disable the automatic logical drive transfer (AVT) for the Windows 2000/Server 2003 non-cluster heterogenous host region. This script will reset the Windows 2000/Server 2003 non-cluster AVT setting to the default. (This script can be used for other host type if modifications are made in the script, replacing the Windows 2000/Server 2003 non- cluster host type with the appropriate host type that needs to have AVT/ADT disabled) 4. When you are configuring IBM machine type 1722, 1742 or 3552 storage servers in host cluster Remote Mirror configurations, contact IBM support for supported host cluster configurations and instructions for configuring IBM storage controllers in clustered Remote Mirror configurations. ======================================================================= 4.2 Hardware status and information ----------------------------------- New installations for IBM Machine types 1722, 1724, 1742, 3552, and 3542 should be installed with the IBM DS4000 FC2-133 Host Bus Adapter and Microsoft Windows device driver version 9.0.1.61 or higher. For more information, refer to the IBM Support Web site. ======================================================================= 4.3 Unsupported configurations ------------------------------ The following lists configurations that are currently not being supported with IBM DS4000 Storage Manager Version 9.12. 1. The DS4100 (machine type 1724) storage server does not support the attachment of the DS4000 EXP710 and EXP700 (FC) drive expansion enclosure. Please contact IBM representatives or resellers for the availability of such support in the future. 2. The DS4100 with Single Controller option does not support the attachment of the DS4000 EXP100 drive expansion enclosures. 3. The DS4300 storage server with Single Controller option does not support the controller firmware version 06.1x.xx.xx. The correct firmware version for these DS4300 storage server models is 05.34.xx.xx. 4. The DS4100 storage server with Single Controller option does not support the controller firmware version 06.1x.xx.xx. The correct firmware version for these DS4300 storage server models is 05.42.xx.xx. 5. Fibre Channel loop environments with the IBM Fibre Channel Hub, machine type 3523 and 3534, in conjunction with the IBM Fibre Channel Switch, machine types 2109-S16, 2109-F16 or 2109-S8. In this configuration, the hub is connected between the switch and the IBM Fibre Channel RAID Controllers. 6. The IBM Fibre Channel hub, machine type 3523, connected to IBM machine type 1742, 3542 and 3552. 7. A configuration in which a server with only one FC host bus adapter connects directly to any DS4000 Storage Server with dual controllers is not supported. The supported configuration is the one in which the server with only one FC host bus adapter connects to both controller ports of any DS4000 Storage Server with dual controllers via Fibre Channel (FC) switch (SAN-attached configuration.) ======================================================================= 5.0 Unattended Mode --------------------- N/A ======================================================================= 6.0 WEB Sites and Support Phone Number ---------------------------------------- 6.1 IBM TotalStorage™ Disk Storage Systems Technical Support web site: http://www.ibm.com/servers/storage/support/disk/ 6.2 IBM TotalStorage™ Marketing Web Site: http://www.ibm.com/servers/storage/disk 6.3 If you have any questions about this update, or problem applying the update go to the following HelpCenter World Telephone Numbers URL: http://www.ibm.com/planetwide IMPORTANT: You should download the latest version of the DS4000 Storage Manager host software, the DS4000 storage server controller firmware, the DS4000 drive expansion enclosure ESM firmware and the drive firmware at the time of the initial installation and when product updates become available. To be notified of important product updates, you must first register at the IBM Support and Download Web site: www-1.ibm.com/servers/storage/disk/ Perform the following steps to register at the IBM Support and Download Web site: 1. Click on My Support in the Additional Support box in the right side of the DS4000 Support web page. 2. The Sign In window displays. Either enter your IBM ID and Password in the sign in area to sign in and proceed to step 6 or, if you are not currently registered with the site, click Register Now. 3. The My IBM Registration window Step 1 of 2 opens. Enter the appropriate information and click Continue to get to the second My IBM Registration window. 4. In the My IBM Registration window Step 2 of 2, enter the appropriate information and click Submit to register. 5. The My IBM Registration windows opens with the following message, “Thank you for registering with ibm.com. Continue to explore ibm.com as a registered user.” Click Edit Profile in the My IBM box on the right side of the window. 6. The My Support window opens. Click Add Products to add products to your profile. 7. Use the pull-down menus to choose the appropriate DS4000 storage server and expansion enclosures that you want to add to your profile. To add the product to your profile, select the appropriate box or boxes next to the product names and click Add Product. 8. Once the product or products are added to your profile, click Subscribe to Email folder tab 9. Select Storage in the pull down menu. Select Please send these documents by weekly email and select Downloads and drivers and Flashes to receive important information about product updates. Click Updates. 10. Click Sign Out to log out of My Support. ======================================================================= 7.0 Trademarks and Notices ---------------------------- 7.1 The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM FAStT TotalStorage™ the e-business logo xSeries HelpCenter Linux is a registered trademark of Linus Torvalds. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United states, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others. ======================================================================= 8.0 Disclaimer ---------------- 8.1 THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. 8.2 Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.