What Caused the Problem?
One or more drives in the array have failed, causing the associated logical drives to fail. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.
Important Notes
Recovery Steps
1 | It may be possible to recover data from the failed logical drives. If you wish to attempt a data recovery, you must contact your technical support representative. Do not perform steps 2 - 8. Performing any recovery actions before contacting your technical support representative could jeopardize any chance of recovering data. If you prefer to recover from an existing backup or you have mistakenly removed the wrong drive while performing a degraded logical drive recovery procedure, go to step 2. |
2 | If you have mistakenly removed the wrong drive while performing a degraded logical drive recovery procedure, you can return the logical drive back to the degraded state by replacing the drive you removed. After the logical drives return to the degraded state, select Recheck and perform the recovery procedure listed for a degraded logical drive. You are finished with this procedure. |
3 | Remove all failed drives associated with this array (the fault indicator lights on the failed drives should be on). To determine the associated drives, select one of the affected logical drives, listed the Details area, in the Logical View of the Subsystem Management Window. Each associated drive will have an association dot underneath it. |
4 | Wait 30 seconds, then insert the new drives. The fault indicator light on the replaced drives may come on for a short time (one minute or less). Note: Wait until the replaced drives are ready (fault indicator light off) before initializing the logical drives in step 4 . |
5 | Select the array in the Logical View of the Subsystem Management Window; then, select Array>>Initialize. Result: The logical drives in the array are initialized, one at a time. When initialization starts on a logical drive, the icon changes to Operation in Progress ![]() ![]() Note: To monitor progress or change the rate of the initialization, select the logical drive; then, select Logical Drive>>Properties. Note that once the operation in progress has completed, the progress bar is no longer displayed in the properties dialog. Note: Make sure you save this procedure by selecting Save As because once you perform step 6 and the failure is fixed, you will not be able to access the information in steps 7 and 8 from the Recovery Guru. |
6 | Select Recheck to rerun the Recovery Guru to ensure that the failure has been fixed. |
7 | Add the re-initialized logical drives back to the operating system. You may need to reboot the system to see the logical drives. Note: Do not start I/O to these logical drives until after you restore from backup. |
8 | Restore the data for the re-initialized logical drives from backup. |