Offline Controller

What Caused the Problem?

The controller was placed Offline. This could be caused by the following:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.

Important Notes

Recovery Steps

1

If...

Then...

The controller was manually placed Offline

Place the controller back Online by highlighting the controller in the Physical View of the Subsystem Management Window and selecting Controller>>Place>>Online.

Go to Step 2.

The controller was NOT manually placed Offline

a

Remove the defective controller. The defective controller (A or B) is listed in the Recovery Guru Details area.

Note: Before you insert a new controller canister into a Directly Managed Storage Subsystem (refer to the Network Management Type column in the Enterprise Management Window), you must update the DHCP/BOOTP server so that it will associate the new controller's hardware Ethernet address with the host name and IP address previously assigned to the removed controller.

To update the DHCP/BOOTP server, find the entry associated with the removed controller and replace its Ethernet address with the new controller's Ethernet address. The controller's Ethernet address is located on an Ethernet ID label on the controller canister in the form xx.xx.xx.xx.xx.xx. If you need more details, consult the Storage System Planning Guide.

b

If...

Then...

The controllers for this storage subsystem are located in an enclosure containing both controllers and drives

Check to see if the new controller canister contains a battery.

  • If there is not a battery installed, then install the battery from the old canister and go to Step c.
  • If there is a battery installed, then go to Step c.

The controllers for this storage subsystem are located in an enclosure containing only controllers

Go to Step c.

c

Make sure at least 1 minute has elapsed. Then, insert the new controller canister firmly into place.

Note the controller slot (A or B) of the affected controller listed in the Recovery Guru Details area. Highlight this controller slot in the Physical View of the Subsystem Management Window.

If...

Then...

The controller indicates that it is Active/Optimal

Go to Step d.

The controller indicates that it is Offline

Select Controller>>Place>>Online and then go to Step d.

d

If...

Then...

The controllers for this storage subsystem are located in an enclosure containing both controllers and drives

Determine whether you need to reset the battery age.

  • If you installed the battery from the old canister, then you don't need to reset the battery age. Go to step 2.
  • If there was already a battery in the new replacement controller canister, then you must reset the battery age using the following procedure:

Select the Components button on the enclosure containing the controllers in the Physical View of the Subsystem Management Window. Highlight the Batteries option and select the Reset button associated with the new controller canister (A or B). Then, go to Step 2.

The controllers for this storage subsystem are located in an enclosure containing only controllers

Go to Step 2.

2

If you have logical drives mapped to hosts that have Automatic Logical Drive Transfer (ADT) disabled, it may be necessary to redistribute the logical drives to their preferred controller. Use the following steps to determine the ADT status of the hosts connected to your storage subsystem:

a

Open the Storage Subsystem Profile by selecting the View>>Storage Subsystem Profile menu option from the Subsystem Management Window. Then, select the profile's Mappings tab.

b

Scroll to the NVSRAM Host Type Internal Definitions section.

c

If...

Then...

There are hosts mapped to logical drives on this storage subsystem that have an ADT status of disabled

OR

There are hosts mapped to logical drives on this storage subsystem that are not running a host-based, multi-path failover driver

It may be necessary to redistribute the logical drives to their preferred controller. If the Subsystem Management Window's Storage Subsystem>>Redistribute Logical Drives menu option is visible, select the option.

Note: If you have a mix of hosts with ADT enabled and ADT disabled, all logical drives will be immediately assigned back to their preferred path. However, until the host-based, multi-path failover driver detects the valid preferred path (may take several minutes), the logical drives mapped to the ADT-enabled hosts may get temporarily returned back to the non-preferred path.

If the menu option is not visible, the logical drives are already associated with their preferred controllers and no action is needed.

Go to Step 3.

There are NO hosts mapped to logical drives on this storage subsystem with an ADT status of disabled

AND

All hosts mapped to logical drives on this storage subsystem are running a host-based, multi-path failover driver

No action is required.

If logical drives need to be redistributed to their preferred controller, the host-based, multi-path failover driver will automatically initiate the transfer.

Note that detection of a restored preferred path by the multi-path failover driver can take several minutes.

Go to Step 3.

3

Select Recheck to rerun the Recovery Guru to ensure that the failure has been fixed.