Learn About Using the Recovery Guru

Related Topics

The Recovery Guru is a component of the Subsystem Management Window that diagnoses storage subsystem problems and recommends recovery procedures to fix the problems.

To display Recovery Guru, select the Recovery Guru toolbar button in the Subsystem Management Window.

Where necessary, use the hardware documentation in conjunction with the recovery steps to replace failed components. Indicators of a storage subsystem problem include:

After you fix a failed component:

Recovery Guru Views

Summary View

The Summary view, shown below, presents a list of storage subsystem problems.

Multiple problems within a storage subsystem can be related. And, in this case, the order in which the problems are corrected can affect the outcome. Select and correct the problems in the order that they are listed in the Summary view.

Note: Multiple power supply canister failures are grouped and listed as one problem in the Summary area. Multiple fan canister failures are also listed as one problem.

Details View

The Details view, shown below, displays information about the selected problem in the Summary area.

Note: You can use standard keyboard cut, copy, and paste commands on text in this area.

Problem Type

Information Shown

All

  • Storage Subsystem Name

Controller

  • Slot identification (where applicable, the appropriate controller slot (A or B) is listed)
  • Channel ID, for failed drive SCSI channels
  • Serial number of controller

Logical Drive

  • Logical Drive group sequence number
  • Drive Enclosure Identification
  • Affected drive slots (if applicable)
  • Logical Drive names
  • RAID level
  • Status

Drive

  • Drive Enclosure Identification
  • Affected drive slots, listing slot numbers

Hardware Components

  • Component type
  • Drive Enclosure Identification

Recovery Procedure View

The Recovery Procedure view lists the appropriate steps to follow for the selected problem in the Summary view.

Note: You can use standard keyboard cut, copy, and paste commands on text in this area.

The Recovery Procedure view may display up to four headings or statements, described in the table below.

Heading

Description

What Caused the Problem?

Summarizes likely causes of the problems

Caution

Lists instructions or information that can prevent data loss, service interruption, or component problems

Important Notes

Lists important information about the recovery process that should be read before proceeding with the recovery steps

Recovery Steps

Lists appropriate steps for a selected problem

Related Topics

Recovering from Storage Subsystem Problems

Recovery Guru Procedures Reference

Learn About Controller Diagnostics

Learn About the Event Log