ESM Canister Firmware Version Mismatch

What Caused the Problem?

A drive enclosure in the storage subsystem contains ESM canisters with different firmware versions. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.

Recovery Steps

1

If...

Then...

You do NOT have a replacement ESM canister or are unable to determine if you have an ESM canister with the same firmware version as one of the canisters in the affected enclosure

Contact your technical support representative.

You have a replacement ESM canister with the same firmware version as one of the canisters in the affected enclosure

Remove the ESM canister with the mismatched firmware version and insert the ESM canister with the matched firmware version in its place.

Go to Step 2.

2

Select Recheck to rerun the Recovery Guru to ensure that the failure has been fixed.