IBM Remote Support Manager for Storage
Main > Reporting and Alerts > ^(st_name) > Alert Details

Help for Alert Details

View Help for the status information displayed at the top of each page.

The Alert Details page shows status and information for the selected alert.

Alert Status
Sent Alert has been sent to IBM Service
Acknowledged IBM Service has seen this alert
Queued A network problem prevented this alert from being sent to IBM Service. The appliance will periodically attempt to send the alert.
Waiting This alert is ready to be sent to IBM. The alert will not be sent at this time because IBM Service is currently logged into the appliance. If IBM Service logs out of the appliance without acknowledging this alert, it will then be sent to IBM.
Holding Another alert has already been sent to IBM for this subsystem. If this alert is not acknowledged before the previous alert is dismissed or marked as complete, then this alert will be sent to IBM.

There are also three actions that may be selected for the alert:

  1. Acknowledging an alert indicates that IBM service has seen the alert. This is normally performed by IBM Service when remotely connected to the appliance, but may be performed by the customer at the direction of IBM Service.
  2. Dismissing an alert removes it from the list of active alert and the appliance stops tracking its status. This is used when the problem that generated the alert has been resolved and IBM Service is not required.
  3. Closing an alert indicates that Service is complete. This is normally performed by IBM Service when remotely connected to the appliance, but may be performed by a local user at the direction of IBM Service.


Main > Alert Status > ^(st_name) > Alert Details