IBM Remote Support Manager for Storage
Main > Remote Access

Help for Remote Access

View Help for the status information displayed at the top of each page.

This page provides status and controls for managing remote access to the system running the RSM for Storage system.

Possible values for the Remote Access state are: Disabled, Enabled or Active (indicating that a remote user is accessing the system).

When Remote Access is enabled, the remote user login (rservice) is enabled and calls to the modem will be answered. When Remote Access is disabled (either manually from this page or by the timeout), any remote user currently accessing the appliance is disconnected.

Remote Access Timeout

When Remote Access is Enabled or Active, a timeout value shows the hours remaining before remote access will automatically be disabled. This timeout ensures that remote access will not be enabled indefinitely following a service call. The timeout is set to its default value when remote access is enabled.

If IBM Service is working on one problem when another storage subsystem reports a problem, the remote access timeout will be reset to allow sufficient time to work on the most recent problem reported by the RSM for Storage application.

You can set the Remote Access Timeout value on this page. This value is used to set the current timeout (if Remote Access is enabled) and will be used as the default for future timeouts.

Option to Automatically Enable

The option to "automatically enable remote access on alert" controls whether the appliance will automatically enable remote access when an alert is sent to IBM Service.

When this option is disabled, alerts will be sent to IBM, but you will need to manually enable remote access to the appliance before IBM Service can access the appliance. Note that even when this option is enabled, remote access will not automatically be enabled unless the internal firewall is also enabled.

Automatic Disable

Remote Access will immediately be disabled if the firewall is disabled.


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