Main > Reporting and Alerts > Active Alerts > ^(st_name) > Alert Details |
View Help for the status information displayed at the top of each page.
The Alert Details page shows status and information for the selected alert.
Alert Status
Sent | Alert has been sent to IBM Service |
Acknowledged | IBM Service has seen this alert |
Queued | A network problem prevented this alert from being sent to IBM Service. The appliance will periodically attempt to send the alert. |
Waiting | This alert is ready to be sent to IBM. The alert will not be sent at this time because IBM Service is currently logged into the appliance. If IBM Service logs out of the appliance without acknowledging this alert, it will then be sent to IBM. |
Holding | Another alert has already been sent to IBM for this subsystem. If this alert is not acknowledged before the previous alert is dismissed or marked as complete, then this alert will be sent to IBM. |
The "Log file" identifies zip file containing the problem data for this alert. Look for it in /var/log/rsm/pd on this system.
There are also two actions that may be selected for the alert:
Indicating that Service is complete for an alert is normally performed by IBM Service when remotely connected to the appliance, but may be performed by the customer at the direction of IBM Service.
Main > Alert Status > Active Alerts > ^(st_name) > Alert Details |