IBM Remote Support Manager for Storage
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Configuring IBM Storage Manager

The RSM for Storage application receives SNMP traps from IBM Storage Manager. Storage Manager includes an Event Monitor that needs to be installed in order to have continous monitoring of storage subsystems. Storage Manager can be configured to send SNMP traps to one or several destination when critical events occur.

The following instructions apply to Storage Manager version 9.16. Check the Storage Manager documentation if you have a different version.

Storage Manager Configuration

  1. On the Enterprise Management Window, Select view-> Task Assistant
  2. On the Task Assistant window, click the Configure Alerts button.

    You will have the choice to configure alerts for all storage subsystems, or an individual storage subsystem. Normally you will want to configure all storage subsystems.

  3. Click the SNMP tab. Enter the IP address of the RSM for Storage system and click "Add".
  4. Click on the address you just added to highlight it, and then click "Verify".
  5. Go the the RSM for Storage system and click the desktop icon labeled Activity Log.

    One of the last few lines should indicate that a Test Alert was received

    If you don't see the Test Alert in the Activity Log:

    • Verify that you entered the correct IP address in Storage Manger.
    • Check IP connectivity by pinging the RSM for Storage system from the system running Storage Manager.

If you currently have Service Alert for DS4000

RSM for Storage will replace the function provided by Service Alert. Service Alert must be disabled to avoid duplicate service calls to IBM for the same problem.
  1. On the Enterprise Management Window, Select view-> Task Assistant
  2. On the Task Assistant window, click the Configure Alerts button.

    You will have the choice to configure alerts for all storage subsystems, or an individual storage subsystem. Normally you will want to configure all storage subsystems.

  3. Click the Email tab.
  4. Click on the email address for IBM call home: either callhome0@de.ibm.com, or callhome1@de.ibm.com, then click "Delete".
  5. Close the Configure Alerts window.


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