IBM Remote Support Manager for Storage
Main > Reporting and Alert > ^(st_name)

Help for Alert List

View Help for the status information displayed at the top of each page.

The Alert List shows all active alerts for a subsystem. While only a single alert is sent to IBM Service for a given subsystem, other alerts may exist for that subsystem. The status for each alert will indicate which has been sent to IBM Service and which are being held.

Alert Status
Sent Alert has been sent to IBM
Acknowledged Alert has been seen by IBM Service (They are working on the problem)
Queued Alert not sent to IBM because a network problem is preventing alerts from being sent. Sending of this alert is retried every few minutes.
Waiting Alert not sent to IBM because IBM Service is currently logged into the remote Support Manager. If IBM Service logs out without acknowledging this alert, it will then be sent to IBM Service.
Holding Alert not sent to IBM because another alert has already been sent to IBM for this subsystem. If work on the previous alert is completed and this alert has still not been acknowledged, it will then be sent to IBM.

To the left of each alert listed, you can select: "View" to display details for the alert; "Ack" to acknowledge that IBM is aware of the alert; or "Close" to indicate that service is complete for the alert.

There are also options to acknowledge or close all alerts for the subsystem.

Once an alert has been closed it will no longer appear in a list of active alerts, however the event information is stored in the directory: /var/log/rsm/events in the RSM for Storage system.
Main > Reporting and Alerts > ^(st_name)