IBM Remote Support Manager for Storage
Main > Reporting and Alerts > Active Alerts

Help for Close All Alerts Confirmation

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Alerts from a new subsystem that are received by the Remote Support Manager while a user is logged in remotely are not immediately sent to IBM. They are held in the Remote Support Manager as long as a remote user is connected in case they are related to the problem currently being worked on. If you logout without either acknowledging or closing them, the alerts are then sent to IBM.

While it is not recommended, some customers may use a single Remote Support Manger installation to monitor storage subsystems in different countries. Inadvertantly acknowledging or closing a alert for a subsystem in another country may prevent the IBM Service Center in that country from receiving the alert.

If you are not the proper person or Support Center to work on a problem, acknowlege or close only those alerts that are your responsiblity and then logout.


Main > Reporting and Alerts > Active Alerts
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