# Commands are not responding: controller [number]

## Explanation:

- If the controller status displays "Not responding," a hardware error occurred.
- If the controller status displays "Bad configuration," a configuration error occurred.

## Action:

- If the controller status displays "Not responding," complete the following steps:
  1. Verify that the controller, cables, and physical drives are installed properly.
  2. Verify that there is power to the physical drives.
  3. Restart the server.

  If the problem persists, contact your service representative.

- If the controller status displays "Bad configuration," complete the following steps:
  1. In the Enterprise view, click the specified (controller).
  2. If the controller is not configured, click Actions Restore to factory-default settings.
     If the controller is configured, click Actions Copy configuration from drives. If "Copy configuration from drives" does not correct the problem, click Actions Restore to factory-default settings; then, recreate the configuration using the ServeRAID Manager.

Glossary | Contents

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