H013820 - 6598 FAILS WHEN AN AUDIO ADAPTER IS INSTALLED                      
                                                                                
                                                                                
                                                                                
SYMPTOM:                                                                        
IBM PC 360-S200 6598 systems may fail with the following                        
error conditions after installing an audio adapter card.                        
                                                                                
 - The mouse fails to function after installing a Creative Labs                 
   SoundBlaster AWE 32 adapter card.                                            
 - The system repeatedly boots to the Setup Utility screen after                
   installing a Media Vision Pro AudioSpectrum 16 or Pro                        
   AudioStudio 16XL.                                                            
 - Various system failures not listed above following the                       
   installation of an Audio adapter.                                            
                                                                                
PROBLEM ISOLATION AIDS:                                                         
Affected systems are PC 360-S200 6598 systems with a 200Mhz                     
Intel Pentium Pro processor and an Adaptec PCI SCSI adapter                     
installed.  The operating system is Windows95.                                  
                                                                                
The failure occurs due to a resource conflict between the PCI,                  
ISA, Plug 'n Play, and planar devices.  The PCI and planar                      
resources are setup by POST/BIOS code and the ISA Plug 'n Play                  
resources are setup by Windows95.  There is no user intervention                
available in any of the setup processes that will prevent the                   
error from occurring.                                                           
                                                                                
FIX:                                                                            
NOTE: The following steps will lead the servicer through the                    
      procedure for resetting CMOS.  User documentation states                  
      that this procedure should NOT be used if the operating                   
      system is Windows95.  The problem(s) outlined in this tip                 
      REQUIRE these steps to eliminate the failing condition.                   
                                                                                
 1) Power the system off and remove the system unit top cover                   
    assembly.                                                                   
 2) Locate the configuration jumpers in position J25 on the                     
    system board.                                                               
 3) Move jumper F from the Up position (default) to Down.                       
 4) Turn the system unit on and wait for the prompt to enter                    
    the Setup Utility.                                                          
 5) Power the system off prior to entering the Setup Utility                    
    and move jumper F back to the Up (default) position.                        
 6) Power the system on and access the system Setup Utility by                  
    pressing F1 during the memory count.                                        
 7) Select the option to "Load Default Settings."  Adapter                      
    resource settings may need to be verified in Windows95                      
    after performing these steps.                                               
                                                                                
Resetting CMOS is documented in the "Using Your Personal                        
Computer" manual in Appendix C.                                                 
                                                                                
If the failure persists, continue normal problem determination                  
to isolate the failing FRU or application.                                      
                                                                                
Windows95 is a trademark of the Microsoft Corporation.