H023369 - SERVER 704 TRAPS OR HANGS DURING OS INSTALLATION SYMPTOM: The PC Server 704 (8650) traps or hangs during the installation of NetWare, OS/2, or Windows NT. -or- The PC Server 704 traps or hangs intermittently after these operating systems have been installed. PROBLEM ISOLATION AIDS: - NetWare traps or hangs. - OS/2 traps or hangs on the OS/2 logo screen. - Windows NT traps or hangs on the initial blue screen. - Diagnostics run without error FIX: Use the System Configuration Utility (SCU) diskette and set the Multi-processing (MP) Specification as follows: For OS/2 or NetWare systems select MP Specification 1.1 For Windows NT systems select MP Specification 1.4 Follow this procedure to change the MP Specification: 1. Make a backup copy of the SCU diskette using an operating- system command such as the DOS DISKCOPY command. 2. Start the SCU program: a. For SCU Version 3.1 diskettes, boot to a DOS version 6.0 or later diskette, and press to receive a command prompt. Then insert the backup copy of the SCU diskette, and type SCU to start the utility. b. For SCU Version 3.4 diskettes, boot to the backup copy of the SCU diskette. 3. Press when the SCU title screen appears. 4. Select "Step 3: Change Configuration Settings" (75 seconds) Note: If the administrative password entry prompt appears, then enter the password to access this selection or press if an administrative password has not been set. 5. Select "System Board" 6. Down arrow to the "MP Specification Version"; Press For OS/2 or Netware systems, select MP Specification 1.1 or, for Windows NT systems, select MP Specification 1.4. 7. Press to return to the menu selection screen. 8. Select "Step 4: Save Configuration" (130 seconds) 9. Select "Step 6: Exit", then press to reboot. 10.Remove the SCU diskette from the diskette drive. NetWare is a trademark of Novell Inc. Windows NT is a trademark of Microsoft Corp. June 28, 1996