CATEGORY: TIP

  DESCRIPTION: H08410 - OS/2 CID DOWNLOAD FAILS ON A 9577 / 9576

  
    SYMPTOM:
    While downloading and installing OS/2 through a
    Configuration, Installation & Distribution (CID) process
    the 9576i, 9576s or 9577i, 9577s system IML partition
    is overwritten or destroyed. The system indicates
    that files are missing.
  
    PROBLEM ISOLATION AIDS:
  
    This tip applies only if the 9576 or 9577 is
    a Model xUx, xNx,or xTx.
  
    Installing OS/2 via diskettes allows successful installation.
  
    FIX:
    If the customer is experiencing the symptom above, the
    customer should be directed to OS/2 Software Support at
    1-800-992-4777. The customer should request APAR PJ15049.
    This APAR provides a fix to the DELETE:ALL command in
    FDISK.COM.
  
    OS/2 support will send the customer a diskette with the
    fix. Instructions for installation are included in the
    READ.ME file.
  
    This APAR may also be downloaded from the IBM PC
    Company Bulletin Board System at 919-517-0001. If
    assistance is required in downloading the APAR the
    customer can contact the Help Center at 1-800-772-2227.
  
    No parts should be replaced in an attempt to fix
    this problem.
  
    If following the instructions identified above
    does not correct the problem, the servicer should
    use normal problem determination procedures.
  
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