Record number: H132320 Device: D/T6561 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: 005 Date created: O98/02/23 Date last altered: A98/02/23 Owning B.U.: USA Abstract: CLIENTCARE, CLIENT MANAGER USAGE TIPS IN PC300GL (6561) TEXT: The following are usage tips when installing and uninstalling IBM ClientCare and IBM LANDesk Client Manager in the IBM PC300GL, machine types 6561 and 6591. 1. CLIENTCARE HELP FILES MISSING IN NON-ENGLISH PRELOADS After starting the ClientCare/DMI browser and selecting "Help," the system displays error message "Aide de Windows" and indicates that file "fraLDXX.hlp" is missing. This app- lies to systems preloaded with French, German, and Italian versions of Windows95. Translated versions of the help text are not available for this product. As a workaround, the user can elect to search for help files and select "enuLDXX.hlp" to display the English version of the help text. 2. CLIENTCARE INSTALLATION ERROR MESSAGE 401 While installing ClientCare, if the user elects to backup to the "Welcome to DMI Services Provider 2.0 Installation" window, and then proceed again with the installation, they are presented with the following error message: "Setup string variable is not large enough for string. Check the string declarations." Ignoring the error and clicking on "OK" will allow the in- stallation to proceed normally. No additional data is written to, or deleted from the hard drive. 3. CLIENTCARE RETURNS ERROR DURING UNINSTALL After running "Uninstall LANDesk Client Manager 3.1" from the INTEL LANDesk Management folder and restarting the system, the following error is returned each time the system is restarted: "Cannot Open I2c Device" If LANDesk Client Manager is uninstalled before IBM IBM ClientCare, IBM ClientCare may not be completely un- installed, resulting in error messages. The error condition can be corrected by removing the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASSETCI 4. LANDESK CLIENT MANAGER DOES NOT COMPLETELY UNINSTALL After running "Uninstall LANDesk Client Manager 3.1" from the LANDesk Management folder, the LANDesk Management folder is still present on the Start, Programs menu. The remaining folder can removed manually via the Start, Settings, Task Bar menu. Windows, Windows95, and WindowsNT are trademarks of Microsoft Corporation. SAS KEYWORDS: PSY2 PSY2ERR PSY2COMM PSY2OPER PSVP PSVPERR PSVPCOMM PSVPOPER D/T6561 D/T6591 6561 6591 83530 83531 86900 UNCLASSIFIED