CATEGORY: TIP
 
  DESCRIPTION: H13275 - WINDOWS 32 BIT DISK ACCESS ERRORS ON PC 300 & 700
 
 
   SYMPTOM:
   IBM PC 300 and 700 may post the following error messages while
   running Windows 3.X, while loading Windows, or after installing
   Windows 3.X or Windows for Workgroups if a hardfile larger than
   528Mb is installed (Cylinders > 1024).
 
    1) Driver Validation errors
    2) Compatibility Warnings when enabling 32 Bit Disk Access
    3) Driver failure loading Windows 3.X
    4) Driver failures within the Windows 3.X environment
    5) Drivers fail to load after installing Windows for Workgroups
 
   PROBLEM ISOLATION AIDS:
   The Windows SYSTEM.INI files should contain the following
   statements IF the customer requires 32 Bit Disk Access:
 
               device=INT13IBM.386
               device=WDCTRLSP.386
               32BitDiskAccess=on
 
   Reinstalling Windows 3.X or installing Workgroups for Windows
   may overwrite or erase the files listed above.  Verify that the
   files are present in the \WINDOWS\SYSTEM directory under the
   following names, file sizes and file dates:
 
                            INT13IBM.386    5371 Bytes    5-31-95
                            WDCTRLSP.386   13911 Bytes    5-31-95
 
   FIX:
   Install the drivers listed above.  The drivers may be obtained
   from the IBM PC Company Bulletin Board service by calling
   (919) 517-0001 and downloading "PCWINBHF.EXE."
 
   The drivers may also be downloaded from the IBM Internal VALUE
   disk by entering the following VM/PROFS command:
          REQUEST 32BITDSK PACKAGE FROM VALUE AT BCRVMPC2
 
   The images received from either the VALUE disk or the PC Company
   BBS will contain a README file that provides installation
   instructions.
 
   If the failures persists after installing the updated 32 Bit
   Disk Access drivers, continue normal problem determination.
 
 
   Windows is a trademark of Microsoft Corp.
 
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