H133777 - SERVER BACKPLANE ADDRESS JUMPER CONFIGURATION SYMPTOM: Servers with hot-swap backplanes may experience intermittent drive errors, defunct (DDD) drives that don't spin down or drive LEDs that don't blink when a drive has failed. PROBLEM ISOLATION AIDS: The system is an 8641, 8642 or 3518 with one or more hot swap backplanes installed. FIX: Check the Backplane Address Jumper: 1. Shutdown the operating system 2. Power off the server. 3. Verify the Backplane Address Jumper configuration: a. For ALL 8641 backplanes: Jumpers should NOT be present on the pins for Bank0, Bank1, or Bank2 on any backplane. Refer to Figure 1. The PC Server 520 (8641) may have shipped with a backplane address jumper installed; it should be removed. b. For 8642 and 3518 backplanes: Each backplane MUST have a unique address. A jumper should be present on the pins for Bank0, Bank1, OR Bank2 depending on the backplane's location within the server or expansion enclosure. Refer to Figure 1 and Table 1 below to determine the correct jumper setting for an 8642 or 3518 backplane: For additional jumper information on the 3518 backplane, refer to RETAIN record H134356. Figure 1 BACKSIDE of BACKPLANE (Not to Scale) .-------------------------- HI -------------------------------. | ___ o No jumper should be ___ | | Power | | o installed here. If | | | | Connector | | o present, it should | | | | ___ | | LO be set to LO. | | | | | o | | | | | | | | o | | S | | S | | | | o | | C | | C | | | | o | | S | | S | | | |___| .. Bank2(E)| I | | I | | | .. Bank1(D)|___| |___| | | .. Bank0(C) | --------------------------------------------------------------- Table 1 Jumper Position | Backplane Location ----------------|------------------- Bank0 | Bank C Bank1 | Bank D Bank2 | Bank E Note: The documentation in the Server 520 User's Handbook, part number 62H7096, page 177 is incorrect. Backplane address jumpers should NOT be installed on any Server 520 backplanes. March 18, 1997