Record number: H16199 Device: D/T6588 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O97/06/20 Date last altered: A97/06/24 Owning B.U.: USA Abstract: WARP 3 INSTALLS SOUNDBLASTER DRIVERS FOR CRYSTAL AUDIO SYMPTOM: During installation, OS/2 Warp 3.0 installs SoundBlaster Pro drivers for the Crystal 4236 Audio chipset. PROBLEM ISOLATION AIDS: None FIX: The user must manually remove SoundBlaster Pro from the Multimedia Device Support list during installation. When the "System Configuration" screen is displayed during installation, SoundBlaster Pro will be displayed under "Multimedia Device Support." 1. Click on the icon next to "Multimedia Device Support." The "Device Selections and Settings" screen will be displayed. 2. Click on the Remove radio button to remove the device from the "Device(s) in System to be Installed" window. The "Multimedia Device Support" should now say "None." 3. Click on OK until you are returned to the System Configuration screen. 4. Continue with the OS/2 Warp 3.0 installation. SAS KEYWORDS: PSY2 PSY2OPER PSVP PSVPOPER D/T6588 D/T6888 6588 6888 UNCLASSIFIED 64608