Record number: H163574 Device: D/T6862 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O98/05/03 Date last altered: A98/05/03 Owning B.U.: USA Abstract: ETHERJET INSTALLATION APPEARS TO HANG SYSTEM SYMPTOM: During a reinstallation of WindowsNT 4.0, WindowsNT Setup appears to enter a hang condition when installing the IBM 100/10 EtherJet PCI adapter driver. PROBLEM ISOLATION AIDS: This tip applies, but is not limited to, IBM PC300PL Series systems 6862/6892 equipped with an integrated IBM 100/10 EtherJet PCI adapter. The error condition may also be seen in other systems equipped with an integrated IBM 100/10 EtherJet PCI adapter. Common steps to reproduce the condition are as follows: 1. Begin installing WinNT4.0. 2. Select 'Participate on a network' during the WindowsNT installation. 3. Click the 'Select from list' button. 4. Click the 'Have disk' button. 5. Insert the EtherJet driver diskette, then click OK. 6. IBM 100/10 EtherJet PCI adapter is listed, click OK. 7. Click the 'Next' buttons twice. 8. A message appears which says Bus Mastering has not been enabled for the adapter, WindowsNT will try to enable it, click OK. 9. Setup appears to hang on the next panel with title 'WindowsNT Workstation Setup' and text 'Installing IBM 100/10 EtherJet PCI Adapter.' FIX: Using the mouse, move the WindowsNT Workstation Setup panel so that the IBMFESetup window is visible. Click OK to complete the EtherJet and WindowsNT installation. This error condition will be corrected in IBM EtherJet driver QA7T06A.EXE when it becomes available. Availability of the updated driver can be checked by searching the following Internet URL: www.us.pc.ibm.com/files.html Windows and WindowsNT are trademarks of Microsoft Corporation. SAS KEYWORDS: CDT CDTCOMM CDTERR CDTADPT D/T6862 D/T6892 6862 6892 UNCLASSIFIED 91720