IBM(R) Rescue and Recovery with Rapid Restore(TM) for Microsoft Windows 2000 and XP version 1.00.0033 Installation Readme To install the Rescue and Recovery with Rapid Restore program, double-click the setup_ibmrr1033.exe file and follow the instructions on the screen. The following information briefly introduces the IBM Rescue and Recovery with Rapid Restore program along with considerations of the program. Introduction ============ The IBM Rescue and Recovery program provides an environment that runs independently of the Microsoft(R) Windows(R) operating system. Because the Rescue and Recovery workspace exists separately from Windows, it provides a safe place from which to perform rescue and recovery operations that might not be possible from the Windows environment. Supported systems ================= - ThinkPad A31, A31p, G40, R30, R31, R32, R40, R40e, R50, R50p, T23, T30, T40, T40p, T41, T41p, X22, X23, X24, X30, X31, X40 - ThinkCentre A30 (Type 2296, 8191, 8198, 8199, 8316, 8434) - ThinkCentre A50 (Type 8320, 8419) - ThinkCentre A50p (Type 8192, 8193, 8194, 8195, 8196, 8197, 8432, 8433) - ThinkCentre M50 (Type 8185, 8186, 8187, 8188, 8189, 8190, 8413, 8414, 8415, 8430, 8431) - ThinkCentre S50 (Type 8183, 8184, 8416, 8417, 8418, 8429) - NetVista (Type 2273, 2289, 2292, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6824, 6825, 6826, 8181, 8182, 8301, 8303, 8304, 8305, 8306, 8307, 8308, 8309, 8310, 8311, 8312, 8313, 8314, 8315, 8317, 8318, 8319) This version of IBM Rescue and Recovery with Rapid Restore may also work with other IBM systems that meet the system requirements. However, IBM has done no testing with these systems and cannot provide support for using IBM Rescue and Recovery with Rapid Restore on any system other than those listed as a "Supported system". System requirements =================== - Update your system to the latest BIOS - 1.5GB of free space on your hard disk drive (base install uses 930MB, does not include Rapid Restore backups) - Microsoft Windows XP or Windows 2000 with Service Pack 3 or higher - 8MB or less of VRAM shared memory set in BIOS Major features ============== Some features of the IBM Rescue and Recovery program might vary, depending on the version you have; however, major features include the following: *Full and incremental hard disk recovery using backup files created by the IBM Rapid Restore Ultra program. Backup files can be stored on your hard disk drive, on recordable CD or DVD media, on a network drive, or on a USB device. *Recovery and transfer of individual files to alternate media stored on your local hard disk in Windows partitions, a network drive, or from a Rapid Restore Ultra backup file. *Restoration of the hard disk to same contents it held when the computer was manufactured [selected IBM(R) NetVista(TM), ThinkCentre(TM), and ThinkPad(R) computers only]. *Access to the Internet for e-mail, file downloads, and other uses. The Rescue and Recovery workspace is an operating environment specifically designed for rescue and recovery operations independent of the Windows operating system. Accessing the Rescue and Recovery workspace In the event of a complete hard disk failure, you can open the Rescue and Recovery workspace by booting from rescue media (either a Rescue and Recovery CD or a USB hard disk configured as a Rescue and Recovery device). You can make rescue media from the Windows XP or Windows 2000 Start menu. Accessing the Rescue and Recovery workspace requires different procedures depending on the type of computer you are using. For instructions, refer to one of the following: IBM ThinkCentre and NetVista computers -------------------------------------- Note: This procedure might not work on some older NetVista computers. If this procedure does not work, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Press and hold F11. 3. Turn on your computer. 4. When you hear beeps or see a logo screen, release F11. 5. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. IBM ThinkPad computers ---------------------- Note: If your ThinkPad computer does not have a blue Access IBM button or you cannot enter the Rescue and Recovery workspace using the blue Access IBM button, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press the button, immediately press and release the blue Access IBM button. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Other brands and manufacturers' computers ----------------------------------------- 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press F11, immediately press and release F11. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Software versions to use with this release ========================================== Software needed to operate the IBM Rescue and Recovery program include the following: - Microsoft Internet Explorer 5.5 (or higher) - Microsoft Windows 2000 SP3 (or higher) - Microsoft Windows XP - Norton AntiVirus 2004: If you have an IBM computer with Norton AntiVirus 2002 or 2003, you are eligible for a free upgrade to Norton AntiVirus 2004. Considerations ============== To get the latest information regarding the IBM Rescue and Recovery with Rapid Restore program, visit http://www.ibm.com/pc/support. To view Hints & Tips associated with the Rescue and Recovery program, do the following: Click Hints & Tips. In the Brand field use the drop-down menu to select ThinkVantage technologies. In the Family field use the drop-down menu to select IBM Rescue and Restore. Then click Continue. The following are considerations associated with the IBM Rescue and Recovery environment: Consideration 1 There is no wireless or dial-up capability from the IBM Rescue and Recovery workspace. Only wired Ethernet is supported. Consideration 2 All pointing devices will operate as a two-button device within the IBM Rescue and Recovery workspace. For example, just as the third button of a three-button mouse is not supported in the IBM Rescue and Recovery workspace the scrolling capability of an IBM ScrollPoint(TM) mouse is not supported. Consideration 3 Depending on the video card installed on your computer, there might be a series of flashes when the IBM Rescue and Recovery workspace is opened. Consideration 4 The browser used in the IBM Rescue and Recovery workspace has been modified to provide enhanced security. As a result, some browser functions have been deleted. Consideration 5 If you are booting a computer from the IBM Rescue and Recovery CD, the CD must remain in the drive in order to perform rescue and recovery operations. Consideration 6 If you install Windows 2000 and there is a USB memory key attached to the computer at the time of installation, then a TXTSETUP.SIF is inserted in the C drive root directory. If you attempt to enter the IBM Rescue and Recovery workspace with the TXTSETUP.SIF in the C drive root directory, your computer will not boot into the Rescue and Recovery workspace successfully. To prevent this problem, either detach the USB memory key before installing Windows 2000 or delete or rename the TXTSETUP.SIF file in the C root directory before entering the Rescue and Recovery environment. Consideration 7 The IBM Rescue and Recovery program only supports Norton AntiVirus 2004 (or higher). If you have an IBM computer with Norton AntiVirus 2002 or 2003, then you are eligible for a free upgrade that can be obtained directly from Symantec by vising www.symantecstore.com/110005. Consideration 8 IBM Rapid Restore Ultra 3.0 and prior versions are not compatible with the IBM Rescue and Recovery program. If you install the IBM Rescue and Recovery program and previous versions of Rapid Restore Ultra are installed, then the Rescue and Recovery program prompts you to uninstall any previous versions of Rapid Restore Ultra including all backups made by prior versions of the program during installation of the Rescue and Recovery program. Consideration 9 The video RAM that came with your computer might have a default capacity that is less than 8MB. Having a video RAM lower than 8MB might adversely affect performance of the IBM Rescue and Recovery program. For computers using shared memory, the video RAM must be set between 4MB and 8MB. Video RAM is changed by entering BIOS on your computer. Consideration 10 If you boot from an IBM Rescue and Recovery CD and attempt to restore files from a USB hard disk drive, it might take several minutes before you see a progress report, indicating the restoration process is underway. Do not use the keyboard or pointing devices during this time as it might interfere with the restoration process. Consideration 11 You can use a USB memory key to perform read/write functions within the IBM Rescue and Recovery workspace. However, you cannot boot from a USB memory key. Consideration 12 The IBM Rescue and Recovery workspace does not support booting from a DVD-RAM disc. As a result, do not create rescue media, Product Recovery CDs, backups, or archive backups where the first disc of the set is DVD-RAM media. Other DVD formats are supported. Consideration 13 If you have the IBM Rapid Restore Ultra program and help system open while attempting to perform a "Backup now" backup, the program will close and you will receive an error message. However, the backup operation is underway and the error message should be closed. To check on the progress of your backup, re-open the Rapid Restore Ultra program and the progress is indicated on the screen. Consideration 14 If you installed the IBM Rescue and Recovery program on a hard disk drive, other than your primary drive, and the alternate drive is damaged, then the Rescue and Recovery program must be reinstalled if you want to continue performing rescue and recovery operations from the alternate drive. It is a good idea to perform a backup operation after the program is reinstalled. Consideration 15 IBM computers that have a hidden protected area (HPA), also referred to as PARTIES, and have the IBM Rescue and Recovery program installed will not be able to boot into either the PARTIES or Rescue and Recovery workspace after recovering the original factory contents. To enable the PARTIES area again, restore a backup using either the Rapid Restore Ultra program in the Windows environment or by booting from rescue media and then uninstall the Rescue and Recovery program. Consideration 16 Close all applications before attempting to restore from the IBM Rescue and Recovery workspace. Failing to close applications might lead to performance problems. Consideration 17 If you are transferring files that are large, you might see a "Not responding" message on a previous IBM Rapid Restore file transfer window. However, the file transfer operation is still underway and can be verified by the progress bar indicated on the window where the file transfer operation was started. Consideration 18 If you are backing up your computer, you might not see a progress of the backup operation. In most cases the backup operation is underway and to check on the progress of the backup, simply close the Rapid Restore Ultra program and open it again. Consideration 19 To restore original factory contents on IBM computers that have the IBM Rescue and Recovery program installed from the Web or from disc, first uninstall the Rescue and Recovery program, perform the restoration from factory contents, then reinstall the Rescue and Recovery program. It is a good idea to perform a backup operation after reinstalling the program. Consideration 20 For security purposes, it is a good idea not to backup to a shared network drive from a computer that is logged on with administrative privileges. However, if a computer with administrative privileges does backup to a shared network drive, the computer will no longer have read/write access to the drive. In order to delete any backups from the shared network drive you will need to either provide write access to the computer after performing the backup operation or log in as another user without administrative privileges. Consideration 21 If you booted your computer from a disc, such as rescue media, and restored a backup from that disc, a temporary directory is made. The temporary directory is used, in part, to process your backup operation and is called IBM_SERVICE. However, the name of your service partition is also called IBM_SERVICE; and it is possible to confuse the two directories. For best results, do not delete either of the two IBM_SERVICE directories. Consideration 22 If you attempt to use Encrypting File System (EFS) to encrypt files and choose to "Apply changes to this folder only" when setting the encryption attributes, the files within the folder that you encrypted are backed up, but they are not restored when you perform a full restore. You can only restore non-encrypted files that reside within an encrypted folder by performing a single-file restore, using Rapid Restore Ultra within the Windows environment. Consideration 23 Booting from a diskette typically takes more time than booting from other types of media. After you boot from the Recovery Repair Diskette, a menu selection is displayed before all of the information on the diskette is loaded. Wait for all diskette activity to end before making any menu selections. Ensure that the diskette LED light is not on to determine that all diskette activity has ended. Making selections while the Recovery Repair Diskette is still loading might result in making unintended menu selections. Trademarks ========== IBM, NetVista, ThinkCentre, ThinkPad and Rescue and Recovery with Rapid Restore are trademarks of the IBM Corporation in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. (C) Copyright IBM Corporation 2004. All rights reserved.